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Microsoft Dynamics CRM (Archived)

CRM2011 Outlook sync problems

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Hello.

I have a custom entity, let's name it 'new_char'. Owning type = users or groups.

Also, I have Role and Team 'outlook' (for testing).

In the role, I've granted permission to read entity 'new_char' for the entire organization.

I put my account and the test account to this Team 'outlook' (both accounts have 'sysadmin role' too, if it counts).

Every record in 'new_char' catalog have the owner = Team 'outlook'.

In the offline outlook filters, I've changed the filter on this entity to "ownerid = eq-userteams".

And few records have owner = my user account.

So, I can see all of the records in online mode from Outlook.

But when I'm going to offline mode, I can see only my own records. 

What can I do to see these records in offline mode?

Thanks

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  • Verified answer
    RE: CRM2011 Outlook sync problems

    Something strange happened.

    I have updated checkbox for entity throw code, not UI. 

    And it doesn't work as expected. Sometimes.

    So, just enable offline sync via UI

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