System.ServiceModel.FaultException Plug-In User License error

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Posted on by LP-15050648-0

Hello all,

our main developer has left the company and has left behind some plugins, we are gettin errror from. currently we are facing the licensing error by case creation and case accepting.

Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: The user with SystemUserId=XXX in OrganizationContext=XXX is not licensed. Please contact your system administrator to add license to this user for the action to succeed. SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1) ImpersonatingSystemUserId=(XXX), AppId=(), IsDisabled=(True), IsLicensed=(False) (Fault Detail is equal to Exception details: ErrorCode: 0x8004D24B Message: The user with SystemUserId=XXX in OrganizationContext=XXX1 is not licensed. Please contact your system administrator to add license to this user for the action to succeed. SystemUserAccessMode=0 is not either of (NonInteractive=4, SetupUser=1) ImpersonatingSystemUserId=(XXX), AppId=(), IsDisabled=(True), IsLicensed=(False) TimeStamp: 2024-03-01T07:52:29.4596193Z -- ).

onece we activate his user, the error message doesn't appear anymore. at long term we have to find better solution and use another user for the acion.

We don't know where or in which level we can find the user in Plug-Ins.

We have tried to deactivate some plug-Ins via regestration tool, but it doesn't help. The error stays the same.

Thanks for your help.

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Ray 1,537 on at

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Most likely, there is some Action/Work Flow that owns by him. You should check this and change the owner to an active user.

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Pradeep Rai 5,489 Moderator on at

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Hi,

I have faced same and for this we created new user and asked developer to change all action, workflow and plugins to runs under this.

and all workflow should have below option checked:

Based on error you have shared, it seems that you have custom action with name as "SLAInstance management custom"

and this causing the issue. You will able to find more details in console.

But for long run you need to create a generic user and that user you will use for all development.

Thank You,
Pradeep Rai.

Please mark this as VERIFIED. if it helps you to resolve the query

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LP-15050648-0 71 on at

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Thanks for all the answers. In our case non of both suggestios was helpful. We are still facing the error :(

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Bizchitect 9 on at

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Hi,
Did you check the owner of Service Level Agreement record? Maybe it is assigned to this user and that's the reason.

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