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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Create Template for Tasks

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Posted on by 5

I want to create templates for tasks so that I can click on a template and produce a pre-populated task to assign (with the title, description, etc. already filled in). Is this possible? 

I have the same question (0)
  • a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    It's not possible OOB but definitely doable through customization and development.

  • Suggested answer
    LeoAlt Profile Picture
    16,331 Moderator on at

    Hi partner,

    Unfortunately Dynamics 365 does not support us to create template for taks quick creating.

    The feature that best meet your needs should be workflow. If you want to let the system create a new task with filled title, description... and assign to someone else, you could create a on-demond workflow.

    pastedimage1577929586819v1.png

    pastedimage1577929646951v2.png

    Save and active it, and then we could run this workflow manually.

    pastedimage1577929886732v3.png

    After refresh the page, the new task will be created.

    pastedimage1577929937149v4.png

    pastedimage1577929952382v5.png

    Hope it helps.

    Best Regards,

    Leo

  • Nicole Anna Profile Picture
    5 on at

    Hi Leo,  

    Thank you for your help! Could you walk me through how you got to your initial screenshot to begin creating the on-demand workflow?

    Best,

    Nicole

  • LeoAlt Profile Picture
    16,331 Moderator on at

    Hi partner,

    Please go to Settings->Processes and create a new workflow.

    pastedimage1578012926374v1.png

    After clicking "OK", you will get the page that I showed in my screenshot.

    pastedimage1578012974181v2.png

    Hope it helps.

    Best Regards,

    Leo

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