Multiple Forms or Form and Tracking Script on same page

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Posted on by Fyrearm

Has anyone had issues with putting multiple forms on the same page, or a website tracking script on same page as a form that of course will be associated to a different website script? I find that the first website script on the page is the one that is reported on a form submission which messes up our Journeys and Insights. The tracking script gets credit for the form submission in the insights and our Journey does not fire as we have a custom trigger based on form submission and website id (from the script).

If we put the tracking script in the footer, then it will not gather any insights.

MS suggest making a tracking script like this: Track online behavior (Dynamics 365 Marketing) | Microsoft Learn

But if you have a form on a page that uses a different website tracking script (by default all form pages get their own website record)

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Petr Jantac Microsoft Employee on at

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Hello,

The form embedding script already includes a web tracking script. Our suggestion is to remove the generic web tracking script from the page where the form is embedded. This will ensure that the form will get the credit for the page visit.

If you need the opposite: to give the credit for page visit to the generic web tracking script, please make sure the web tracking script is loaded before the form embedding script.

If you keep both scripts in the page, the page visit credit goes only to the first loaded script to avoid duplicated page visit events.

Thank you.

Petr