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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Does Microsoft offer s...
Microsoft Dynamics 365 | Integration, Dataverse...
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Does Microsoft offer support with Dynamics 365?

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Posted on by bghazal 5

Does Microsoft offer support with Dynamics 365 or do we need to go through a partner?

Sample situations where we might need help:

1) if we need to create a new company and copy the information over from another company.

2) If a batch is stuck and someone (that we do not have) needs to release it by running SQL statements.

3) If we need to add a new module like the Fixed Assets.

Also, is there any training offered to accomplish that in-house? And if Microsoft does not offer support, where do I find a list of approved support providers?

  • Vinai Varghese Profile Picture
    Vinai Varghese 150 on at
    RE: Does Microsoft offer support with Dynamics 365?

    Hi,

    I would be happy to guide you in this. You may reach out to me at

    +91 9061970730
    vinayofvarghese@gmail.com

  • Eiken Profile Picture
    Eiken on at
    RE: Does Microsoft offer support with Dynamics 365?

    Hi,

    Please check the following link.

    Find a Microsoft partner - Partner Center | Microsoft Learn

  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar on at
    RE: Does Microsoft offer support with Dynamics 365?

    Hey!

    Besides Andrew's note on CRM/FO, there are other important questions here.

    - Are you talking OnPremise or Online?

    - Is it an error that you're getting when doing something (reactive support) or something you want to accomplish (Proactive Support)?

    On https://dynamics.microsoft.com/en-us/support/, it's stated that with any D365 purchase for Online (either FO or CE) you get Product coverage, access to self help portals, service dashboard, web&Phone incident (that is, reactive) submission and Break&Fix incidents.  

    For trainings, you have free courseware on https://learn.microsoft.com/en-us/training/browse/?expanded=dynamics-365&products=dynamics-finance-operations (on this case, for FO but you can switch the filters for Sales, Customer Service, Supply Chain, etc)

    Finally, if you feel more comfortable with someone around you that you can ask for this series of tasks (training, maintenance, etc), you can search for partners on https://appsource.microsoft.com/en-us/marketplace/partner-dir?exp=ubp8 based on Location, solution, services, etc.

    Regards,

  • a33ik Profile Picture
    a33ik 84,325 Most Valuable Professional on at
    RE: Does Microsoft offer support with Dynamics 365?

    Hello,

    Are you talking about Dynamics CRM or Dynamics F&O?

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