News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Conditional content in...

Customer experience | Sales, Customer Insights,...

Unanswered

Conditional content in From EMail

(0) Share

Report

Report

Posted on by Shank33

10

Hi,

I am working on creating the conditional content marketing email.

Is it possible to add the conditional content to from email and subject?

All responses Img

All responses (1)

Answers Img

Answers (0)

RudyZhang Microsoft Employee on at

Like (0)

Report

Conditional content in From EMail

Hi,

According to the official documentation, the Conditional Content feature in Dynamics 365 is designed primarily for the body of the email, not for the subject or the sender's email address.

Please refer to the documentation in the link below
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/conditional-content#when-should-you-use-conditional-content

So we think your needs are not met within the out-of-the-box functionality, you can try using Power Automate, or some customized plugins to meet your needs.

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2

Martin Dráb 230,188 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans