Clearing Damaged Merchandise Site

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I transferred damaged items into the Damaged Item site when I credit a Return thru Sales Entry. How do I clear the item when I receive credit for it from my supplier? I tried to do it as an Adjustment using my Site as Damaged but it says it is not there !!

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Mahmoud Saadi 32,738 on at

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RE: Clearing Damaged Merchandise Site

Have you tried to run reconciliation and check links for the inventory module. This will get quantity balances corrected.

If you still have the same problem, you do need to dig further on the database level in order to check the following tables:

- IV00102

- IV10200

- IV10201

If you don't have the proper knowledge for these tables.

If you have followed all the steps above and still reaching no result, you do need to discuss this with your partner as further troubleshooting on your company data is a must.

Let me know if I can provide any further assistance.

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RE: Clearing Damaged Merchandise Site

The original return was done thru Sales Transaction Entry as a Return to my Damaged Warehouse. I go to do as you state and it says there are NO ITEMS.

No I have not talked to Partner.

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Mahmoud Saadi 32,738 on at

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RE: Clearing Damaged Merchandise Site

Why are you transferring the item from Returned to Damaged !

You said in your earlier posts that you initially entered them as Damaged. The screen shot of the Item Inquiry shows "zero item returned"

The solution, transfer from Damaged to On Hand. Then you can post an adjustment out for these quantities.

Have you discussed this with your partner ?

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Community Member on at

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RE: Clearing Damaged Merchandise Site

I found the Transfer you were speaking off. See pic. The result was a message that the Qty entered is Greater that the Qty Available. I changed the warehouse and got the same message. I do not understand why this is such a problem as the damaged item return was generated as a Sale should it not still be in the Warehouse!?

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Mahmoud Saadi 32,738 on at

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RE: Clearing Damaged Merchandise Site

Following up with the issue,

Is this settled ?

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Mahmoud Saadi 32,738 on at

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RE: Clearing Damaged Merchandise Site

This is the item transaction entry window, not the transfer.

Please refer back to my previous post on how to reach the transfer window.

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Community Member on at

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RE: Clearing Damaged Merchandise Site

see screen shot of my Item Transfer Entry window

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Mahmoud Saadi 32,738 on at

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RE: Clearing Damaged Merchandise Site

Hello again

Apologies for the encountered delay. The "quantity type" has always been there, are you sure you are checking the "Transfer Entry" not the "Transaction Entry"

Go to Transaction > Inventory > Transfer.

Your feedback is highly appreciated,

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Community Member on at

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RE: Clearing Damaged Merchandise Site

I do not have the button as shown that says "Quantity Type"

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Community Member on at

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RE: Clearing Damaged Merchandise Site

TY for Replying - Thought yall gave up one.....

The attached 1st pic shows the Inventory for my Damaged Warehouse (entered thru Sales Transaction Entry / Returns / Return Damaged).

The Second pic is from the Item Maintenance Window / Quantities/Sites ITEM FGH15

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