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I am trying to write off Old Voucher Balances that are either expired or small balances. Is there a way to do this other than going through each one and adjusting them to zero manually and having a "refund" at the tender screen? I am using Dynamics RMS.
Hi Julesie,,
Unfortunately, there is not a way to write off all voucher balances other than the process you are using.
Please note that mainstream support for Microsoft Dynamics RMS 2.0 ended on July 10, 2016; and extended support ends on 7/13/2021:
This is around 18 months from now; and you can continue using RMS after this date but technical support will not be available.
https://support.microsoft.com/en-us/lifecycle/search?alpha=dynamics%20retail%20management%20system
Please let me know if you have any questions.
Todd
Hi! Are you familiar with running SQL queries in RMS Admin? There may be a way to set all voucher balances to zero with a SQL Query but this may effect sales numbers, sales tax, and any information sent to your accounting software if you use the G/L or accounting interface in RMS. Have you talked to your Microsoft Dynamics RMS Partner/VAR/Reseller about this?
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