Custom Ribbon Action not available offline

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Posted on by Community Member

Hello, my custom ribbon action does not appear, when the "Dynamics 365 App for Phone" is offline. I have a display rule that checks whether the user is allowed to create a certain entity. In online mode the custom action works perfectly fine. It calls a custom JavaScript function. How to make the custom action appear in offline mode, too?

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GmezErick28 10 on at

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RE: Custom Ribbon Action not available offline

Hi!

I think that you can set the "CrmOfflineAccessStateRule" for the Custom Ribbon.

Here is a link that you can check.

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/customize-dev/define-ribbon-enable-rules

Hope this works for what you need.
LukasG 5 on at

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RE: Custom Ribbon Action not available offline

Hi, have you managed to fix this problem? I am facing the same issue and this is the only mention of this topic.
Community Member on at

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RE: Custom Ribbon Action not available offline

No disrespect, but I think you did not understand the problem. There is no issue with my JavaScript Code. I don’t think there is a code analyzer in d365 that checks whether the code of a custom action is offline compatible or not, or is it? I am asking for general knowledge here. There must be a setting or maybe some display rule that makes the action available in offline mode, too. The documentation just didn’t tell me so far.

But actually it simply could be a bug in d365. Therefore you are right that creating a service request is the right way to go.
Madalina Toma on at

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RE: Custom Ribbon Action not available offline

Hello Martype,

Could you please open a support request where you will mention this specific post and provide the code for the javascript associated with it as it will need more investigation?

Thank you!
Community Member on at

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RE: Custom Ribbon Action not available offline

My action works perfectly fine in both UIs. The only problem is, that it doesn’t show up when the mobile app is in offline mode.
Madalina Toma on at

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RE: Custom Ribbon Action not available offline

Hello Martype,

The custom ribbon action can have multiple reasons to not properly execute, like in your Javascript you use code which is not compatible with App for Phone, could you please verify if the button has the proper functionality in Unified Interface in general?

Could you please verify if the button is available in Unified Interface for a custom Modern Driven App which works offline as well and switch your browser from the debugger interface to online confirming if the button is available there?

I will recommend opening a ticket for Microsoft support in order to verify the functionality.