Emails mobile versions - possible to deactivate?

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Posted on by IrisHiSol

When creating a newsletter about the designer, a mobile version of the newsletter is automatically created,
i.e. all images appear among each other etc, the customer must scroll far too much... Is there a way to deactivate this?

The newsletter should simply be reduced in size without any response adjustments. Is that possible and how?

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Customer Journey Design

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LuHao 40,892 on at

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Hi Iris,

Could you elaborate more details and any screenshot possible of what apperance would you llike to look?

I sent a marketing email to myself with Newsletter template and found no differences.

Desktop:

Outlook mobile:

Regards,

Clofly

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Ghufran 225 on at

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Hello IrisHiSol,

Is your issue resolved ?

If you are still facing an issue and not seeing the same results as Lu Hao then, would suggest to open an SR with details of your organization , email id, screenshots of the email rendered in mobile etc. before that suggest to upgrade your environment to the latest version via FRE and re-run the tests.

Regards,

Ghufran

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