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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Emails mobile versions...
Customer Insights - Journeys forum

Emails mobile versions - possible to deactivate?

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Posted on by IrisHiSol 25

When creating a newsletter about the designer, a mobile version of the newsletter is automatically created, 
i.e. all images appear among each other etc, the customer must scroll far too much... Is there a way to deactivate this?

The newsletter should simply be reduced in size without any response adjustments. Is that possible and how? 

Categories:
Email
Customer Journey Design
I have the same question (0)
  • Suggested answer
    Ghufran Profile Picture
    Ghufran 225 on at

    Hello IrisHiSol,

    Is your issue resolved ?

    If you are still facing an issue and not seeing the same results as Lu Hao then, would suggest to open an SR with details of your organization , email id, screenshots of the email rendered in mobile etc. before that suggest to upgrade your environment to the latest version via FRE and re-run the tests.

    Regards,

    Ghufran

  • LuHao Profile Picture
    LuHao 40,892 on at

    Hi Iris,

    Could you elaborate more details and any screenshot possible of what apperance would you llike to look?

    I sent a marketing email to myself with Newsletter template and found no differences.

    Desktop:

    6378.JPG

    Outlook mobile:

    5355.jpg

    Regards,

    Clofly

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