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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / This payment has a cus...
Finance | Project Operations, Human Resources, ...
Suggested Answer

This payment has a customer payment receipt posted associated. In order to reverse it, please proceed to the cancellation of the receipt first

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Posted on by Magno Pereira 2,437 Moderator

Hi all,

I'm trying to reverse a settlement between an Invoice and a Credit Note and I'm receiving the following error:

  1. Customer close transaction
  2. Select the transaction - Credit Note and Invoice
  3. Select the settlement reverse posting date
  4. Click on Reverse

"This payment has a customer payment receipt posted associated. In order to reverse it, please proceed to the cancellation of the receipt first"

Do you know you can I fix it?

Thank you in advance.

I have the same question (0)
  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Magno,

    Is the credit note a partial amount of the invoice amount and has the customer invoice already been paid?

    If this is the case then you have to reverse the payment first before you can reverse the credit note - invoice settlement.

    Best regards,

    Ludwig

  • Magno Pereira Profile Picture
    Magno Pereira 2,437 Moderator on at

    Hi Ludwig,

    It's not the case. On my issue, the credit note is the total amount of the invoice.

    Because of that, I'm not understanding the error.

    Thanks

  • AF-30051338-0 Profile Picture
    AF-30051338-0 on at

    Hi Magno

    Did you resolve this issue? I am having the same problem

    Thanks

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