Hi All,
I wonder if you can help me shed some light on a problem I am encountering.
From within outlook we have our main email inbox e.g. stu@mycompany.com and a support inbox e.g. support@mycompany.com
The problem we have is that the Outlook plugin can only (or seems) to work with the default stu@mycompany.com
So, how can myself and our small support team track and convert emails that come into support@mycompany.com
Do we need a separate account on the computer? This seems crazy as in my experience most support people access a joint inbox to collect support issues. Any ideas would be greatly received.
Thanks,
Stu
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