Microsoft Dynamics RMS (Archived)

Headquarters Manager "Refreshing Lists..." taking lots of time....

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Posted on by Community Member Microsoft Employee

Hi,

I have issue with refreshing list from headquarter manager very often.

Is there any way for me to reduce lagging time from refreshing list?

Thanks,
Danny

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Community Member Microsoft Employee on at

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RE: Headquarters Manager "Refreshing Lists..." taking lots of time....

Hello Danny,

How many items do you have in your HQ database?

As for deleting only the certain types of worksheets, there is nothing that is really supported by Microsoft other than the method in HQ Administrator that you mentioned.

Thank you,

Scott Wardzinski

Microsoft Dynamics RMS & POS Support Engineer
Community Member Microsoft Employee on at

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RE: Headquarters Manager "Refreshing Lists..." taking lots of time....

Thanks Jeff!

2.0.2022 did not help but I haven't done the re-index for awhile. I actually did that to all my client stores now.

I also have too many worksheets and I would like to delete them but HQ Admin only have option to delete with certain period of time. Are there anyway for me to delete certain styles?
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Jeff @ Check Point ... 13,380 on at

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RE: Headquarters Manager "Refreshing Lists..." taking lots of time....

All Hotfixes, Service packs, Cumulative Updates include all the previous updates, so you didn't miss/skip over any.

The latest public version of RMS is 2.0.2022 available here if on the MS support plan; https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;EN-US;3096600

I don't see any mention of the screen refresh issue, honestly I don't remember when it was, but its been a while ago. Updating to the latest will fix if you had a version with the issue.

Again, I would run a database check and re-index in SO/HQ Admin. BACKUP FIRST. Also look at your database size and reduce it. Get rid of old worksheets.

You might defrag the hard drive as well
Community Member Microsoft Employee on at

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RE: Headquarters Manager "Refreshing Lists..." taking lots of time....

Hi Jeff,

The version I am using is 2.0.2002

Server memory is 160GB. Station memory is 4~8GB.

Do you know which Hotfix# should I install? I may have skipped Hotfix#..

Here's the list of SP, FP and Hotfix I have installed on both client and server computers.

1. SP2

2. SP3

3. FP1

4. SP4

5. FP2

6. FP2 Hotfix

- KB2735491

- KB2784931

- KB2805279

7. CU5

8. CU5 Hotfix

- KB2791653

- KB2934369
Jeff @ Check Point ... 13,380 on at

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RE: Headquarters Manager "Refreshing Lists..." taking lots of time....

What version of RMS? Years ago there was a bug refreshing.

Tried running a database check and then a re-index recently?

How much RAM on the database Server and the problem workstation?