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Hello to some old friends in the RMS partner community...
Is anyone else having trouble getting timely support from Microsoft Dynamics regarding RMS? We have several clients still paying BRAP (some for dozens of stores and lanes, not a paltry amount of money), and in instances where we've had to escalate to Microsoft in recent months, we're sometimes waiting weeks for replies. Our staff believe there may be one person fielding these, and that there seemed to be no coverage when she was on vacation recently. This is having negative business impact for those end customers and not leaving a good impression of Microsoft there that I think they may remember when it comes time to buy or renew other Microsoft Dynamics products.
You could say this could be expected for a product at end of life, but that was not the promise made by Microsoft as they continued to sell this coverage. Any insight or advice is appreciated.
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Hi Beth, are your clients calling the 888-477-7877 number? I haven't had any complaints - seems like the response is around 4 business hours for simple requests from RMS users.
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