Supply chain | Supply Chain Management, Commerce

No store transaction coming in from CPOS to DynamicsFO

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Posted on by VRD

Hi,

On my development box, I am trying to create order from CPOS and it show there that the order is successfully created in CPOS. No error on CPOS screen. But somehow I cannot see them in Dynamics 'Store transactions' screen.

I have verified that 'Default Channel database' , 'P-001' , 9999 jobs are running fine.

There are no upload sessions getting created. Not sure where to look. Can someone please guide what could be the missing link here?

I created a new customer in DynamicsFO and i can see download sessions successfully created and status changed from 'Available' to 'Applied'.

I also restarted my Cloud hosted VM (dev box) several times.

Regards,

Vikky

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AR-01121610-0 4,973 Moderator on at

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Hy Vikky,

did your create a Sales Order for Customer or did you cretae a Sales Transaction (take payment against items)? Both should be visible in "Upload sessions".

If first one please ensure that "Synchronize Orders" is runnung for your channel.

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VRD on at

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I used below screen to create order.

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AR-01121610-0 4,973 Moderator on at

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Hy,

did you follow this steps: Customer orders in Point of Sale (POS) - Commerce | Dynamics 365 | Microsoft Docs ?

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Xusheng Microsoft Employee on at

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Hi IamVikky,

Have you see any "upload sessions" in HQ?

You also need make sure below service is running in your ENV.

Please mark as "Verified" if the answer is helpful. Thanks in advance.

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VRD on at

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Hi Xusheng,

As i mentioned, No upload sessions in HQ and batch service is running fine.

Hi Andreas,

I have a db from production restored on my dev box. so Do you think i need to setup all those things mentioned in the link because it all works fine on production.

Regards,

Vikky

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Xusheng Microsoft Employee on at

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Hi Iam,

After the DB restore, it is better you can follow up below steps to fix this issue.

Run Re-Provision tool for the target ENV.

Run “C:\RetailSDK\Tools\RetailTenantUpdateTool.ps1” from power shell ISE to update the retail tenant info for MOPS activation user.

Initialize commerce scheduler.

Run full data sync for job 9999.

Reactive the MPOS

If you don't know how to to that, please log a service request to Microsoft support team.

Please mark as "Verified" if the answer is helpful. Thanks in advance.

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AR-01121610-0 4,973 Moderator on at

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Hy,

as @Yusheng said you need to update all the internal retail config to your current environment.

Follow the step he wrote and share your result here.

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