Supply chain | Supply Chain Management, Commerce

No store transaction coming in from CPOS to DynamicsFO

(1) Share

Report

Posted on by VRD

Hi,

On my development box, I am trying to create order from CPOS and it show there that the order is successfully created in CPOS. No error on CPOS screen. But somehow I cannot see them in Dynamics 'Store transactions' screen.

I have verified that 'Default Channel database' , 'P-001' , 9999 jobs are running fine.

There are no upload sessions getting created. Not sure where to look. Can someone please guide what could be the missing link here?

I created a new customer in DynamicsFO and i can see download sessions successfully created and status changed from 'Available' to 'Applied'.

I also restarted my Cloud hosted VM (dev box) several times.

Regards,

Vikky

I have the same question (0)

All responses (7)

Answers (0)

AR-01121610-0 4,967 Moderator on at

Like (0)

Report

Hy Vikky,

did your create a Sales Order for Customer or did you cretae a Sales Transaction (take payment against items)? Both should be visible in "Upload sessions".

If first one please ensure that "Synchronize Orders" is runnung for your channel.

Was this reply helpful? Yes No
VRD on at

Like (0)

Report

I used below screen to create order.

Was this reply helpful? Yes No
Suggested answer

AR-01121610-0 4,967 Moderator on at

Like (0)

Report

Hy,

did you follow this steps: Customer orders in Point of Sale (POS) - Commerce | Dynamics 365 | Microsoft Docs ?

Was this reply helpful? Yes No
Suggested answer

Xusheng on at

Like (0)

Report

Hi IamVikky,

Have you see any "upload sessions" in HQ?

You also need make sure below service is running in your ENV.

Please mark as "Verified" if the answer is helpful. Thanks in advance.

Was this reply helpful? Yes No
VRD on at

Like (0)

Report

Hi Xusheng,

As i mentioned, No upload sessions in HQ and batch service is running fine.

Hi Andreas,

I have a db from production restored on my dev box. so Do you think i need to setup all those things mentioned in the link because it all works fine on production.

Regards,

Vikky

Was this reply helpful? Yes No
Suggested answer

Xusheng on at

Like (0)

Report
Hi Iam,

After the DB restore, it is better you can follow up below steps to fix this issue.

Run Re-Provision tool for the target ENV.

Run “C:\RetailSDK\Tools\RetailTenantUpdateTool.ps1” from power shell ISE to update the retail tenant info for MOPS activation user.

Initialize commerce scheduler.

Run full data sync for job 9999.

Reactive the MPOS

If you don't know how to to that, please log a service request to Microsoft support team.

Please mark as "Verified" if the answer is helpful. Thanks in advance.

Was this reply helpful? Yes No
AR-01121610-0 4,967 Moderator on at

Like (0)

Report

Hy,

as @Yusheng said you need to update all the internal retail config to your current environment.

Follow the step he wrote and share your result here.

Was this reply helpful? Yes No