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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / I'm looking for a ...
Customer experience | Sales, Customer Insights,...
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I'm looking for a Dynamics CRM Forum demo from the Community Managers perspective

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Posted on by Community Member

I want to see what the experience is like for a Community Manager working for my company would do on a typical day to manage several Forums. For example:

  • How would they identify unanswered questions that have been posted >24hrs?
  • What would the Community Manager need to do if they identified a troll or inappropriate post?
  • From a gamification perspective, are badges all automated or could a Community Manager award one manually?

In short, I want to compare the effort to managed a Microsoft D365 forum vs other products such as Lithium/Khoros.

I have the same question (0)
  • Suggested answer
    Hamza H Profile Picture
    Hamza H 1,787 on at
    I'm looking for a Dynamics CRM Forum demo from the Community Managers perspective
    Managing forums in D365 Community requires more manual effort compared to platforms like Khoros (Lithium).
    • Unanswered posts >24h: Must be found using manual filters or Power Automate; Khoros has built-in dashboards.
    • Trolls/inappropriate content: D365 has basic moderation; Khoros offers advanced tools like auto-moderation and moderation queues.
    • Badges: D365 badges are automated only; Khoros allows manual badge awarding and richer gamification.
    In short: Khoros offers more out-of-the-box tools for community management, while D365 requires custom setups for similar functionality.
  • CU13072143-0 Profile Picture
    CU13072143-0 4 on at
    I'm looking for a Dynamics CRM Forum demo from the Community Managers perspective
    You can explore Dynamics 365 Community’s built-in moderation tools by setting up a demo environment or requesting access from Microsoft’s community engagement team. A Community Manager can easily filter unanswered posts using advanced search and sorting features, flag and remove inappropriate content using moderation tools, and manage user engagement through partially automated gamification—though manual badge assignment typically requires custom workflows or admin-level intervention. Compared to Lithium/Khoros, D365 offers more native integration with Microsoft tools but may need some customization for advanced community management workflows.

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