CRM USD: IVR simulation

(0) Share

Report

Posted on by Community Member

HI all,

i need to simulate an IVR and open more than one entity in USD. The idea is to have two parameters, the telephne number of the caller (cti.telephone1) and an order id (cti.orderid) that the caller "writes" in IVR. The USD has to open the contact related to the telephone numebr and the order in the same session. I have no problem to open the contact but i don't know how to search the order and open it.

Could someone help me ?

Thank you

Massimo

*This post is locked for comments

I have the same question (0)