Deleting Merged Contact

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Posted on by KP2

We had a problem in the past where someone would create a new contact and the Outlook Exchange server would create that contact over and over again until it maxed out at 999. Unfortunately I was advised wrong and was told to Merge the contacts with the correct active contact instead of deleting them. The issue we have now is when we move the accounts to a new owner the contacts also move over and the system bombs out because of the excessive contacts. I would like to remove the inactive contacts from the CRM system. Does anyone have a way of doing this?

Thanks,

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Community Member Microsoft Employee on at

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RE: Deleting Merged Contact

Hi KP2,

if you solved the problem thanks to an answer, please mark it as verified to encourage the community to provide more and more a better support. Thank you. Francesco

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Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

Independent Contractor

http://www.francescopicchi.com
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Community Member Microsoft Employee on at

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RE: Deleting Merged Contact

Hi,

You could register a post plugin after the merge event which will delete directly the inactive record.
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Community Member Microsoft Employee on at

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RE: Deleting Merged Contact

Hi KP2 ,

just delete the contact inactive records, by advanced search or sdk.

Please let me know if you see any problem doing this.

If you found the answer helpful, please mark as Verified

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Thank You & Best Regards

Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

Independent Contractor

http://www.francescopicchi.com