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Microsoft Dynamics CRM (Archived)

CRM 2016 - Failure to create initial organization

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Posted on by 4

Hello all,

In attempting to install Dynamics CRM 2016 in a net new environment, I've been finding that the install appears to complete, but when creating the organization for the first time, the process get's stuck on "Microsoft.Crm.Tools.Admin.ImportDefaultDataAction".

I've left the window up for hours on end, and it never seems to time out, fail or progress.  Ultimately, I have to kill the process every time.  I've read about previous versions of CRM and increasing the OLEDB Timeout values in the registry.  I've done that, but still no further.

I should note that I was able to perform the same install using the same media on my local private VM environment (hosted on my laptop) and that worked fine with my limited resources.  The environment in which it's failing is also virtual, but the resources on both the app server as well as the DB never seem to be taxed so I don't think it's due to performance of the "hardware".

 I'm at a bit of a loss as to what might be causing this, in my mind the actions that it says it's trying to complete, are all at the DB level and that is where my focus should be.  By no means am I a DBA, but did get on that server and did a trace with Profiler.  It appears as though RPC's are being made by the user currently trying to accomplish the creation of the organization, but to me just by scanning through the log, it almost seems as though a lot of the calls are being repeated (though I can't be certain - I've asked my DBA team to try to take a look).

It's a shot in the dark, but thought I would post here in the event someone has some other ideas I can try before I get my system engineering team to restore the application VM to a net new state.

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  • northerncrm Profile Picture
    4 on at

    Just wanted to follow up.  

    Still having this issue, but for now, to get around it, I took a back up of a new org db created in my private environment, and was able to restore it into the environment where I'm currently having issues.  That seems to have worked fine.

  • Sumeet_MSFT Profile Picture
    Microsoft Employee on at

    Hello GrindsMyGrears,

    We have found out a link which will be helpful for you.

    http://community.dynamics.com/crm/f/117/t/158573

    Also we would like to look into the dmsnapin logs why the creation of organization is stuck on the "Microsoft.Crm.Tools.Admin.ImportDefaultDataAction" process.

    Thanks & Regards,

    Sumeet Deshmukh

    Microsoft Dynamicsâ„¢ CRM Support Engineer

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