Call Routing Rule Via Plugin

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Posted on by Sayhaitokumar

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Hi Guys,

I have requirement here, when a case is created, i need to call my routing rule set via plugin (customer don't want to click again "Save and Route").

Please help me how can i achieve this

Thanks in advance

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a33ik 84,331 Most Valuable Professional on at

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Hello Saravanakumar,

You should use ApplyRoutingRule message - msdn.microsoft.com/.../microsoft.crm.sdk.messages.applyroutingrulerequest.aspx

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ashlega 34,477 on at

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Hi,

have you tried ApplyRoutingRuleRequest?

msdn.microsoft.com/.../microsoft.crm.sdk.messages.applyroutingrulerequest.aspx

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Emre GULCAN 2,379 on at

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Hi,

You can do it easly with XrmLibrary

IncidentHelper helper = new IncidentHelper(_organizationService); helper.ApplyRoute(Guid.Parse("incident record Id"));

or you can use ApplyRoutingRuleRequest like this

ApplyRoutingRuleRequest request = new ApplyRoutingRuleRequest() { Target = new EntityReference("incident", Guid.Parse("incident record Id")) }; var response = (ApplyRoutingRuleResponse)_organizationService.Execute(request);

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Nishant Rana 11,325 Microsoft Employee on at

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This sample will help you

https://docs.microsoft.com/en-us/dynamics365/customer-service/trigger-routing-non-case-records

You could also use - msdyn_ApplyRoutingRuleEntityRecord Action

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garyware1299 5 on at

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I see you have already been told the answer, but for call analytics software I use https://dialics.com/analytics/ . Good service, better than others

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