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National Account vs Specific Customer on the Apply Sales Documents screen

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Posted on by Community Member Microsoft Employee

Hello!

I'm curious if any of you can explain to me what the difference between the two are. We had a customer that we couldn't find the settlement that we wanted to apply the credit memo too until we selected "Specific Customer". I feel like this was the first time we have EVER needed to do this so wondering what the difference between the two are and why you need to choose "National Account" or "Specific Customer" on this screen?

I have tried to do some research, but finding very little to no information on it so any insight would be greatly appreciated!

Thanks in advance!

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