Contact Analytics in CI-J does not work anymore

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Posted on by CU03091316-0

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Sometime after outbound was closed down, it seems the tabbable insights control has stopped showing data. The outbound tab is hidden and the remaining tab shows no or almost no data. I see the same at all three of my customers. Has anyone else experienced this? Have Microsoft done something to the interaction data? Moved them to another table so the control doesn't work? Or something else? It worked just fine before outbound was closed down.

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Dynamics 365 Customer Insights - Journeys

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Daniyal Khaleel 321 on at

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Contact Analytics in CI-J does not work anymore

Yes, everyone is seeing the same ,the Tabbable Insights control stopped working after Outbound’s retirement, because Microsoft no longer feeds data into the legacy tables it depends on. Data is now in the new msdynmkt_ real-time tables and the Customer Timeline.

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