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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2013 Upgrade and O...
Microsoft Dynamics CRM (Archived)

CRM 2013 Upgrade and Outlook Client

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We recently did an in place upgrade to CRM 2013 from 2011. Web side is grand and all users can log in etc etc via the browser. For some users they simply upgraded the outlook client and all is good. Other users (myself included) cannot get it configured. Some other users deleted the client and installed from MS download site and cannot get it configured. In all cases of failure it finds the server and organisation and gets about half way through the install of the client and fails. We get no error messages worth posting and have read every blog and solution available. Downloaded the 64bit client. Office 2013 64 bit. Outlook 2013.Other users are 32 bit office and outlook 2010. Total PITA and similar to the issues we had with this for 2011 deployment but fixes appear not to work. Any guidance appreciated. Martin

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  • Arpita Saini Profile Picture
    Arpita Saini on at

    Make sure if you are using CRM 2011 outlook client with CRM 2013 environment it at least has UR 15 installed with CRM 2011 outlook client. If you read article you might see some confusion around it as some places it says UR12 would be okay too and some places it says UR15 is compatible with CRM 2013 but then to be on safer side install UR15 and then you should be able to user CRM 2013 in outlook client too...

    Now coming on to you issue if you are not able to configure CRM 2013 outlook client with CRM 2013 I guess if you are getting some error message that would be helpful or if you can post what happens when you click configure test connection.

  • britman Profile Picture
    britman 590 on at

    You can  turn trace logging on the server that has the email router installed and see if there is any information logged.

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