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Microsoft Dynamics CRM (Archived)

Work Orders in mobile app

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Posted on by 12,119 Moderator

Hi all,

I am not able to see work orders on a mobile app. What is wrong with me? Do you have any idea?

Thank you

Regards,

AW

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I have the same question (0)
  • Thomas David Dayman Profile Picture
    11,323 on at

    Are you using the Field Service App made by Resco? Or are you using the Dynamics 365 app?

  • Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Thomas,

    I am using Field Service- Dynamics 365.

    Thank you

    Regards,

    AW

  • Thomas David Dayman Profile Picture
    11,323 on at

    Are you using Woodford to do customizations? You will have to download the Project file - www.microsoft.com/.../install-the-field-service-mobile-app.aspx

    And make sure that all the Security permissions are correct for using Work orders.

  • Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Thomas,

    I need to see Out of the box app that contains work orders but I am not able to see it. What is wrong with me?

    Thank you

    Regards,

    AW

  • Thomas David Dayman Profile Picture
    11,323 on at

    Can you send me a screenshot of what you are seeing?

  • Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Thomas Dayman

    I have the below screen:

    6472.unnamed.png

    I installed and configure Woodford solution successfully but still I am not able to see WorkOrders on my mobile app. When I am going to create new bookings I have the this error: Cannot access Bookings because the default Woodford project is not installed...................

    Thank you

    Regards,

    AW

  • Thomas David Dayman Profile Picture
    11,323 on at

    Hi, Abdul

    The Image you sent is not working.

    Have you followed these steps?

    neilparkhurst.com/.../field-service-download-resco-mobile-crm-woodford-solution

  • Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Thomas Dayman

    Is it  working now. Please see it

    Thank you

    Regards,

    AW

  • Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi all,

    No one have any idea on this issue.

    Thank you

    Regards,

    AW

  • Thomas David Dayman Profile Picture
    11,323 on at

    Hi,

    Have you added the Work Order tab to the Home screen?

    4401.Screenshot_5F00_10.png

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