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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Address Entity - Ignor...
Microsoft Dynamics CRM (Archived)

Address Entity - Ignores First 2 Addresses In The System?

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Posted on by jlattimer 24,562

Hopefully someone can confirm/explain this.

Was cleaning up some test data so I did an Advanced Find on Addresses and deleted all the records.

Added a new Address to a record and it did not show up in the grid of associated Addresses after a refresh. Went back to Advanced Find and see the Address does in fact exist. Added a 2nd Address to the record, still nothing in the grid. Added a 3rd Address and now finally the last ones shows in the grid. In Advanced Find I see all 3.

If I delete all 3 Addresses I get the same results.

Tested on a brand new organization after deleting the sample data I noticed in Advanced Find for Addresses there were still 2 empty records.

Can anyone explain?

Noticed this on Online and On Premise UR13 environments.

Thanks

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  • Verified answer
    GL-23071537-0 Profile Picture
    GL-23071537-0 on at

    Hi Jason!

    The first two addresses are displayed on the Account/Contact in the Address 1 and Address 2 fields.  Then additional addresses are displayed in the More Addresses area.  Does that answer your question?

  • jlattimer Profile Picture
    jlattimer 24,562 on at

    Ah ha - yes, I hadn't been showing Address 1 & 2 on the form. Now after looking at the query that makes up the views in the database I see where it pulls the related addresses into the form by the 'AddressNumber' field. The query behind the sub-grid must be looking only for addresses  with an 'AddressNumber' > 2.

    Thanks for the tip :)

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