Issue with posting applied payments from Cashbook Bank Management

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Posted on by Heather Roggeveen

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I have one user at a site who suddenly is running into issues when posting an applied vendor payment that has been entered via Cashbook Bank Management.

We have now isolated it to her user and only impacting applied payments. The transaction won't post through Accounts Payable. When you look in the tables, the invoice that the payment has been applied to has moved to history, the but payment is still sitting in work, with an amount applied.

To get it to post, I have to remove the apply amount in table PM10400, delete the payment details from PM20100 and post.

I then need to update PM30300 to correct the Voucher Number and Document number for the Payment.

Has anyone come across this before? It seems that something has gone wrong that is now blocking her and causing a problem, but I can't find anything amiss. Have tried Clear Activity and Check Links in Cashbook - no good.

Cheers

Heather

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