not adding tax

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Posted on by jsteelecrm

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We have an integration between CRM and GP using scribe online.

An order created in CRM will create an invoice in GP.

I have noticed that some invoices in GP do not correctly add the tax, even though the inventory item is marked as taxable.

My only thought is that when the order is created in CRM, there is an option to override the default price as stored in CRM. The integration to GP tells GP to use the price it is given rather than checking the inventory for the price. I would however still expect it to consult the inventory catalogue to see if tax is required.

Does anyone know if this is the case? I need GP to correctly calculate the tax on all invoices, CRM should just be feeding through the figure without tax.

Thanks

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RE: not adding tax

Hi - have you tried manually entering an Invoice in GP for this item? See if tax defaults.

Not 100% sure, but the integration may be set to use the GP Defaults for sales tax when creating an invoice.

Ian.