Zoom Phone Integration

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Posted on by TedW

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Hi,

Just wondering if anyone has any experience with the Zoom Phone to Dynamics integration? I have completed the integration. The problem is attaching a Zoom call from Dynamics into a Case. I can see how to easily do it with a Lead, Contact or Opportunity, but not with a Case.

Thanks a lot

Ted

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Rahul Mishra 38 on at

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Zoom integration with MS Dynamics 365 is possible with the help of a CTI connector. This integration unifies the CRM and contact center software that gives an upper hand to the agent for offering a seamless customer experience.

ServiceNow CTI connector for Dynamics offers call control features, screen pop, auto-call logging, and workflow automation. Check it out here.

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