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Dynamics 365 Business Central licenses not being imported when updating from Microsoft 365

Posted on by 181

Hi,

I created a few users in Microsoft 365 and applied the "Dynamic 365 Business Central for IWs" license to them. When I try to add them to our Business Central Sandbox (via the "Update users from Microsoft 365" command), it would add the users, but it won't apply the licenses to their accounts. I tried a few times, and it would detect the licenses' presence in their accounts:

20221219_5F00_BC_5F00_IWs-licenses-2.JPG

However when I click on the Finish button, none of the users are getting updated:

20221219_5F00_BC_5F00_IWs-licenses-not-impoirted-2.JPG

I was wondering why are the licenses not being applied to their accounts? 

  • Jason Yeung Profile Picture
    Jason Yeung 181 on at
    RE: Dynamics 365 Business Central licenses not being imported when updating from Microsoft 365

    Hi Zhu,

    thanks for the info. It appears that way. I have another BC environment (on a different tenant). This tenant only has the IWs licenses. I imported the users from Microsoft 365 the same way and the licenses were imported right away.

    Sincerely,

    Jason

  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 72,941 Super User 2024 Season 2 on at
    RE: Dynamics 365 Business Central licenses not being imported when updating from Microsoft 365

    Hi, I think that's the problem.

    Microsoft does not allow two kinds of licenses in the same environment, such as Essential and Premium. Your environment already includes the Essential (just no quantity) of the paid license in this environment, so the IWs license is invalid.
    You can consult Microsoft, or suggest reapplying for a new trial environment.

    Hope this helps.

    Thanks.

    ZHU

  • Jason Yeung Profile Picture
    Jason Yeung 181 on at
    RE: Dynamics 365 Business Central licenses not being imported when updating from Microsoft 365

    Hi Pankaj,

    thanks for the info. I was wondering if you know roughly how long this would take? I added the users with licenses to Microsoft 365 maybe a couple of weeks ago (the new employee started about 2 weeks ago). I noticed that this employee wasn't the only person who didn't have the license applied and also some have the Business Central Essential license instead of IWs (these were not created / assigned by me, so I don't know when these would be created).

    Jason

  • Suggested answer
    pankaj.k Profile Picture
    pankaj.k 962 on at
    RE: Dynamics 365 Business Central licenses not being imported when updating from Microsoft 365

    Hi Jason Yeung

    Some time Its take time to update in business central.

    Please check the below link for more Detail:

    Create Users According to Licenses https://learn.microsoft.com/en-us/dynamics365/business-central/ui-how-users-permissions
    Add users and assign licenses https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/add-users?view=o365-worldwide
    https://learn.microsoft.com/en-us/microsoft-365/enterprise/add-several-users-at-the-same-time?view=o365-worldwide
    Assign Microsoft 365 licenses to users https://learn.microsoft.com/en-us/microsoft-365/admin/manage/assign-licenses-to-users?view=o365-worldwide

  • Jason Yeung Profile Picture
    Jason Yeung 181 on at
    RE: Dynamics 365 Business Central licenses not being imported when updating from Microsoft 365

    Hi Zhu,

    Below is the screenshot of one of the users I'm trying to add. She has the "Dynamics 365 Business Central for IWs" license applied (I've cropped out her name for security:

    20221219_5F00_Gerri_5F00_license.JPG

    I tried to import this user to Business Central a few times, but each time, although it would detect this license on her account, it would not add it to her account in Business Central:

    20221219_5F00_Gerri_5F00_BC_5F00_license.JPG

    Below are the details of this user:

    20221219_5F00_Gerri_5F00_BC_5F00_license2.JPG

  • Suggested answer
    S.Kawamura Profile Picture
    S.Kawamura 1,520 on at
    RE: Dynamics 365 Business Central licenses not being imported when updating from Microsoft 365

    Hi,

    What does "It won't apply the licenses to their accounts." mean?

    In the image you attached, it appears that user I is assigned a BC license. Are you saying that the license is applied but user I cannot use BC?
    If so, check the permissions assigned to the license.

    Go to License Configuration page, then clicking on the target license in the page,

    pastedimage1671495278470v1.png

    You will be able to see the default permissions assigned to your license.

    pastedimage1671495380559v2.png

    I hope this helps you.

    S.Kawamura

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 72,941 Super User 2024 Season 2 on at
    RE: Dynamics 365 Business Central licenses not being imported when updating from Microsoft 365

    Hi, May I ask where did you see that the user does not have a license? The page below?

    pastedimage1671493497077v2.png

    pastedimage1671493464388v1.png

    More details:

    Manage users and licenses in online tenants

    https://learn.microsoft.com/en-us/dynamics365/business-central/ui-how-users-permissions#manage-users-and-licenses-in-online-tenants

    Hope this helps.

    Thanks.

    ZHU

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