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Collections Management - Additional

Posted on by 340

The collections email is only uploading one invoice despite multiple invoices having been selected.

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  • Tim Foster Profile Picture
    Tim Foster 8,515 on at
    RE: Collections Management - Additional

    Mike,

    Do you have a formal "admission" (email) that this is a bug from Professional Advantage that you could share?

    We put in 2 highly skilled techno/func staff members, well over 100 hours and endless meetings with Prof Ad support staff in November, 2015 after our upgrade to GP2015 and paying for the Prof Ad supported version.  They wrote it off on our VBA mods and complex Citrix environment.  They have never communicated with us that it was their problem even though we nearly 100% demonstrated that it was.

    Thanks

    Tim

  • Verified answer
    Mike Bufano Profile Picture
    Mike Bufano 1,480 on at
    RE: Collections Management - Additional

    This is a bug per Professional Advantage.

    The email button - doesn't work as expected from Main collection screen.  The work around is to use the contacts button, choose letter and choose invoices.  You can send multiple invoices that way

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