Reset case ribbon to default

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Posted on by Community Member

Hi experts,

I made some changes on the ribbon workbench for the case entity > subgrid by customizing the command for the + button.

After I customized command with my custom javascript, it was not working so I again changed the command to the default command. Even after reverting the command, the button is behaving strange and even the table button on the subgrid is not behaving properly.

How can I reset the case ribbon to default settings? Unfortunately, I do not have a backup of the solution.

Thanks,

Jon

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Community Member on at

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Hi,

I even deleted the solution thinking the changes might go away, but unfortunately it was the same.

Thanks,

Jon

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Alex Fun Wei Jie 33,628 on at

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Hi,

i would suggest you to create an online trial and compare to the ribbon xml.

Or get it from production and import back to DEV or INT if the version is same( i would go for this).

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Hi Wei Jie,

Do you mean the everything inside the <ribbondiffxml> tag?

Thanks,

Jon

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Alex Fun Wei Jie 33,628 on at

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Hi Jon,

Yes, you can try to compare the xml , but this need lots of effort.

Else

if the version of case from prod is same as dev or INT, make a backup first, after that , import back to DEV/INT.

Always remember to save a backup first before you doing this.

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Hi Wei Jie,

The second approach seems kind of complicated as I never done this before. I just created a new trial account and I have a client sandbox in which I'm making changes.

I created a new solution in my trial and added case entity and application ribbons and exported the solution. I did the same for my sandbox.

When I compare the <ribbondiffxml> this is what the trial has:

<RibbonDiffXml>

<CustomActions />

<Templates>

<RibbonTemplates Id="Mscrm.Templates"></RibbonTemplates>

</Templates>

<CommandDefinitions />

<RuleDefinitions>

<TabDisplayRules />

<DisplayRules />

<EnableRules />

</RuleDefinitions>

<LocLabels />

</RibbonDiffXml>

Can I just replace this and import the solution into my client sandbox?

Thanks,

Jon

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Alex Fun Wei Jie 33,628 on at

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Hi Jon,

which entity is using as subgrid? is this a custom entity or?

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Community Member on at

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Hi Wei Jie,

This is for the case entity subgrid.

Thanks,

Jon

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Alex Fun Wei Jie 33,628 on at

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Hi Jon,

You should get the correct xml like below picture, make sure you click on customize the button first. Remember to select all button , in order to get a full xml.

Make sure there is no custom button implemented in your client environment, then only you can do that, else i would suggest you to use the prod version to do the comparison instead of trial.

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Hi Wei Jie,

I do have a custom button in the client environment. Should i delete the button first?

Thanks,

Jon

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gdas 50,091 Moderator on at

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Hi Jon ,

Before doing below step I would suggest please go thorugh the video of Scott Durow , as he mentioned when we are doing customization of any OOB button its basically create another new button making the OOB button hide . So if you delete the customize button from unmanaged solution managed one will still exists.

www.youtube.com/watch

I guess you can return OOB system button using following step -

1. Create a test solution and add Case entity.

2. Open Ribbon workbench -> test solution

3. Right Click ->Delete + button -> publish (it will remove only the unmanage button, the managed one still exist)

4. Open Ribbon workbench -> test solution

5. Locate + button (started with $locallabel..) and make sure its not hidden .

6. Publish

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