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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM2011 Data Execution...
Microsoft Dynamics CRM (Archived)

CRM2011 Data Execution Prevention Issue

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Posted on by Community Member

Greetings,

About two days ago IE11 started crashing when a user tries to open a new activity, Case, Service Activity, etc. in 2011. Browser locks with the message "Internet Explorer has closed this webpage to help protect your computer. A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage. Windows Data Execution Prevention detected an add-on trying to use system memory incorrectly. This can be caused by a malfunction or a malicious add-on.

I have disabled all add-ons in IE11 except the ones from Microsoft. Other than turning off DEP for IE11 is there any thoughts on this?

OS is windows 10.

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  • Community Member Profile Picture
    Community Member on at

    Hello,

    We have noticed this also with several of our clients the same issue and have been looking at it since Thursday of last week when we started getting the first reports of it.  We find somewhat a temp fix is to disable all addons except these 3:

    XSL Template
    XML DOM Doc 3
    Free Threaded XML DOM Doc

    It can still crash after even doing that.  In doing some testing today I think it may be the result of a Office 16 update that was done possibly last week, are you by chance using Office 16?

    T

  • Community Member Profile Picture
    Community Member on at

    Last week I started getting sporadic reports but just thought it was just a fluke and could not reproduce. It has moved to everyone this week. We are also on Office16, and I have done the same in disabling the add-ons but the issue still occurs. I guess a little less is better than nothing.  This morning I came up with the idea that its only happening when you create a new activity from a dashboard, I know I am grasping for straws here,  I will test with other users and see. Keep me posted if you get any updates.

    Below is the error I am getting.

    Source

    Internet Explorer

    Summary

    Stopped working

    Date

    ‎7/‎13/‎2017 8:41 AM

    Status

    Report sent

    Description

    Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Problem signature

    Problem Event Name: BEX

    Application Name: IEXPLORE.EXE

    Application Version: 11.0.15063.0

    Application Timestamp: 5019fe1a

    Fault Module Name: StackHash_2beb

    Fault Module Version: 0.0.0.0

    Fault Module Timestamp: 00000000

    Exception Offset: PCH_19_FROM_ntdll+0x000722CC

    Exception Code: c0000005

    Exception Data: 00000008

    OS Version: 10.0.15063.2.0.0.256.48

    Locale ID: 1033

    Additional Information 1: 2beb

    Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46

    Additional Information 3: cfd7

    Additional Information 4: cfd7ad72b02c318914bfc4ba719d4940

    Extra information about the problem

    Bucket ID: 857865442092cee477d25e961cef1039 (116404698319)

  • Community Member Profile Picture
    Community Member on at

    We seem to see it happen on anything that causes a popup to open causes the crash so new appointment open a contact etc.

  • Community Member Profile Picture
    Community Member on at

    Hey Garabed we are having the same exact issues, Dynamics 4 and IE 11....most users are Win 7. It only seems to crash with that error when it does a browser pop up. Looking at the timing it seems maybe browser update related. Still looking into it

  • Community Member Profile Picture
    Community Member on at

    DM85 are you also using Office 365 or Office 2016?

  • Community Member Profile Picture
    Community Member on at

    Office 365 Hybrid and Office 2016

    So I know this isn't a 100% fix but I was able to prevent it from crashing doing the following:

    IE11 version .44

    Set IE to always open pop up windows to a tab

    Turn off pop up blocker

    For some reason when CRM pops up a window it crashes IE11 and then DEP kicks off thinking something is sketchy. I tried all kinds of weird combinations and this is the only thing that worked. Hopefully we can find something more solid. Let me know if it works for you guys.

  • Mike213 Profile Picture
    Mike213 on at

    I tried rolling back O365 update.  went back to version 8201.2102, the version before last week's update.  so far so good.

    1) From Outlook > File > Office Account > Office Updates > Disable Updates

     2) Run cmd prompt as ADMIN

     3) C:\Program Files\Common Files\microsoft shared\ClickToRun>OfficeC2RClient.exe /update USER updatetoversion=16.0.8201.2102

  • Community Member Profile Picture
    Community Member on at

    Thanks Mike, I will give it a shot when I test some other users if mine doesn't work for them. Clearly this recent update is causing issues for CRM 4/2011 to cause IE 11 to crash. Anyone from Microsoft listening or active on these forums?

  • Community Member Profile Picture
    Community Member on at

    Just wanted to confirm the roll back Mike mentioned is working correctly.

  • Community Member Profile Picture
    Community Member on at

    I applied the roll back and so far so good.

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