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Adding Customer Voice results to a split in Customer Journey without using Email and Email Element

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Posted on by Simon Winger

Does anyone know how to do this? To use the Customer Voice survey in a If-split, I need to add it to an email first, but I dont want to send an email.

Any help on this would be greatly appreciated. :-)

Best regards,

Simon Bakkevik

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EagleBear 5 on at

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Adding on to Simon's question here as I understand it can't be done. But isn't it possible doing it through segmentation and then starting a journey based on the segment? So what if we have a NPS survey in Customer Voice and we want to start a journey based on the rating.

8-10 get one journey
5-7 get another one
...and 1-4 get a third journey

At the moment I don't find a way to do this "out of the box".

Anyone?

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Nya 29,060 on at

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Hi,

It cannot be done without adding the survey as an email element unfortunately.

You can post your proposal in Ideas forum.

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