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Adding Customer Voice results to a split in Customer Journey without using Email and Email Element

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Posted on by Simon Winger

15

Does anyone know how to do this? To use the Customer Voice survey in a If-split, I need to add it to an email first, but I dont want to send an email.

Any help on this would be greatly appreciated. :-)

Best regards,

Simon Bakkevik

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EagleBear 5 on at

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RE: Adding Customer Voice results to a split in Customer Journey without using Email and Email Element

Adding on to Simon's question here as I understand it can't be done. But isn't it possible doing it through segmentation and then starting a journey based on the segment? So what if we have a NPS survey in Customer Voice and we want to start a journey based on the rating.

8-10 get one journey
5-7 get another one
...and 1-4 get a third journey

At the moment I don't find a way to do this "out of the box".

Anyone?
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Nya 29,056 on at

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RE: Adding Customer Voice results to a split in Customer Journey without using Email and Email Element

Hi,

It cannot be done without adding the survey as an email element unfortunately.

You can post your proposal in Ideas forum.

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