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Does anyone know how to do this? To use the Customer Voice survey in a If-split, I need to add it to an email first, but I dont want to send an email.
Any help on this would be greatly appreciated. :-)
Best regards,
Simon Bakkevik
Hi,
It cannot be done without adding the survey as an email element unfortunately.
You can post your proposal in Ideas forum.
Adding on to Simon's question here as I understand it can't be done. But isn't it possible doing it through segmentation and then starting a journey based on the segment? So what if we have a NPS survey in Customer Voice and we want to start a journey based on the rating.8-10 get one journey5-7 get another one...and 1-4 get a third journeyAt the moment I don't find a way to do this "out of the box".Anyone?
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