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Adding Customer Voice results to a split in Customer Journey without using Email and Email Element

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Posted on by 15

Does anyone know how to do this? To use the Customer Voice survey in a If-split, I need to add it to an email first, but I dont want to send an email.

Any help on this would be greatly appreciated. :-)

Best regards,

Simon Bakkevik

  • EagleBear Profile Picture
    EagleBear 5 on at
    RE: Adding Customer Voice results to a split in Customer Journey without using Email and Email Element

    Adding on to Simon's question here as I understand it can't be done. But isn't it possible doing it through segmentation and then starting a journey based on the segment? So what if we have a NPS survey in Customer Voice and we want to start a journey based on the rating.

    8-10 get one journey
    5-7 get another one
    ...and 1-4 get a third journey

    At the moment I don't find a way to do this "out of the box".

    Anyone? 

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Adding Customer Voice results to a split in Customer Journey without using Email and Email Element

    Hi,

    It cannot be done without adding the survey as an email element unfortunately.

    You can post your proposal in Ideas forum.

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