You’re offline. This is a read only version of the page.
85
Dear Experts,
Recently we have upgraded our CRM version from UR 16 MS CRM 2011 to UR 18 MS CRM 2011 after upgrading we got an issue with one javascript. This javascript will update a field called case status in case entity on resolving the case. But it's not happening some times. Some times field is updating some times it's not updating we are unable to figure out the issue why it's not updating some times. we have checked the internet settings in the IE11 everything seems fine and our organization won't allow other browsers than IE 11. can you give me some suggestions below is my code for your reference
function updatecasestatus(context){
Xrm.Page.getControl("ccs_assignedto").setDisabled(false);
Xrm.Page.getControl("customerid").setDisabled(false);
var savebuttonmode = 1;
var resolvesavebuttonmode = 5;
var crmstatusfield = Xrm.Page.getAttribute("statecode").getSelectedOption().text;
// get Save method by getSavemode(), so for resovle button its '5'.
var savemode = context.getEventArgs().getSaveMode();
if(savemode == resolvesavebuttonmode )
{
var delayinresponse = Xrm.Page.getAttribute("ccs_delayinresponse").getValue();
if(delayinresponse == null || delayinresponse == 'undefined'){
alert('Please provide Delay in Responding details before closing');
context.getEventArgs().preventDefault();
return false;
}
var resolutionaccepted = Xrm.Page.getAttribute("ccs_resolutionaccepted").getValue();
if(resolutionaccepted == null || resolutionaccepted == 'undefined'){
alert('Please provide whether the resolution accepted or not by customer details');
context.getEventArgs().preventDefault();
return false;
}
//end of change
Xrm.Page.getAttribute("ccs_srstatus").setValue(5);
var uguid=Xrm.Page.context.getUserId();
var un=Xrm.Page.context.getUserName();
var date=new Date();
alert(un);
// on submit mode for sr status field
Xrm.Page.getAttribute( "ccs_srstatus" ).setSubmitMode( "always" );
Xrm.Page.getControl("ccs_cust_language").setDisabled(false);
var buttonId = "incident|NoRelationship|Form|Mscrm.Form.incident.MainTab.Actions";
var resolveButton = window.top.document.getElementById(buttonId);
Xrm.Page.getAttribute("statecode").setValue(1);
if(resolveButton != null && resolveButton != 'undefined'){
//searchButton.disabled=true;
resolveButton.style.display="none";
}
//parent.window.location.reload(true);
}
var caseStatus = Xrm.Page.getAttribute("ccs_srstatus").getValue();
if (caseStatus != null && caseStatus != undefined){
if (caseStatus == 1){
Xrm.Page.getAttribute("ccs_srstatus").setValue(2);
Xrm.Page.getAttribute("ccs_srstatus").setSubmitMode("always");
}
}
//End of change
}
Regards,
Mahesh
*This post is locked for comments
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,253
Super User 2024 Season 2
#2
Martin Dráb
230,188
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (