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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Work Order SLA - not a...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Work Order SLA - not available as an option

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Posted on by John Holmes 260

I am trying to create an SLA for Work Order but the option isn't available - Work Order is enabled for SLA

Is there a configuration setting I am missing?

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  • Suggested answer
    AJ-22040756-0 Profile Picture
    AJ-22040756-0 on at
    RE: Work Order SLA - not available as an option

    Hi Partner,

    Here is the reference article with prerequisites to enable the SLA for workorder entity

     Reference Article; docs.microsoft.com/.../sla-work-orders 

  • HungPham Profile Picture
    HungPham 285 on at
    RE: Work Order SLA - not available as an option

    Hi John,

    You try to publish customization after checking Enable for SLA and create new SLA again.  

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Work Order SLA - not available as an option

    Hi John, this actually is the only thing you need to do to enable SLAs (assuming you are on FS v8.x?). Can you share a screenshot of where you are not able to create the Work Order SLA?

  • John Holmes Profile Picture
    John Holmes 260 on at
    RE: Work Order SLA - not available as an option

    I am on the latest version it just won’t offer me the option to create a new ska against the work order entity

  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    Gabriel Dias Junckes 2,428 on at
    RE: Work Order SLA - not available as an option

    Hi John.

    What is the Field Service version? I know the last few version, it has an "Arrival Time KPI" Out of the box which also would enable the SLA on Work Order entity.

    If you are on the old version or wants to create an additional SLA, see the links below:

    https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-entities-service-level-agreements

    https://docs.microsoft.com/en-nz/dynamics365/customer-service/define-service-level-agreements

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