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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Check printing issue
Microsoft Dynamics GP (Archived)

Check printing issue

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Posted on by Thrasonic 420

Hi all.  Our payroll manager showed me something today and is looking for a resolution.  She can create a batch of checks to print and print them fine.  However, the next thing that's supposed to happen is a bunch of pages for reporting purposes are supposed to print.  The first thing that happens is that a window pops up and you have to click OK to move past it.  A screenshot of the window has been attached to this post.  The next thing that happens is that all of the pages print except the first page, the main page.  In order for that page to be printed she has to go back into the reprint journal area and reprint that one page, the main page.  I hope that makes sense.  Any thoughts on how to fix this?

BTW, this doesn't happen when the batch has direct deposit included with checks.  It only happens when it's just printed checks.

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  • Thrasonic Profile Picture
    Thrasonic 420 on at
    RE: Check printing issue

    Thank you so much for your help!  The issue has been fixed.  It was indeed the fact that a modified report was being used.  Once I switched it to use the unmodified report it worked properly.

  • Verified answer
    L Vail Profile Picture
    L Vail 65,271 on at
    RE: Check printing issue

    Hello Thrasonic,

    To check the security for your user perform the following:

    Navigate to Administration | Setup | System | User Security, this will open the User Security Setup window.

    Bring up the user, select a company and check the bottom of the window, make a note of the Alternate/Modified Forms and Reports ID .

     6567.Modified-Report-Security.png

    Click the field lable to open the Alternate/Modified Forms and Reports window. Complete the window with the following values:

    Product: All Products

    Type: Reports

    Series: All

    Open the applicable series's folder, and then expand the report in question. Check to see which version of the report is marked. The screenshot below indicates the modified version of the report is used. Select the other radio button to use the unmodified version of the report.

    I hope this helps,

    Kind regards,

    Leslie 

  • Thrasonic Profile Picture
    Thrasonic 420 on at
    RE: Check printing issue

    Hi Terry.  Would it be possible for you to give me step by step instructions for how to do what you're asking?  How do I go into security and see if the user is accessing a modified check register?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Check printing issue

    I don't believe that this report upgrades well from v10 to V11, the reason is how it pulls the Employer FICA owed in V11 is different from V10.  This is assuming that you have modified this report and security is pointing to the modified report.  Can you look in security and see if your user is accessing a modified Check Register?  If they are then change the setting to point to the native report and see if it works now.  If this does work then you might want to see what was modified on the modified version and determine if you still need the modification.  

  • Thrasonic Profile Picture
    Thrasonic 420 on at
    RE: Check printing issue

    Hi all.  Just for kicks I went into the report in Report Writer.  The report I'm having an issue with is a Modified Report.  I highlighted the Check Register report (which is the one having issues) and clicked Validate and it said there were no invalid references found.  I'm not sure if that's helpful or not in deducing what's wrong.  I did go into the report using the Open option to open it and then the Layout button to see into it and simply can't tell what I'm looking for that might cause a problem.  I can almost guarantee that no one has made any changes to this report.  I can also almost guarantee that this issue only began after upgrading from v10 to v11.

  • Thrasonic Profile Picture
    Thrasonic 420 on at
    RE: Check printing issue

    Hi Leslie.  Thanks you for the post.  I hate to ask for further help, but we are all GP newbies when it comes to something like this.  Can you steer me in the right direction on how to isolate the report that's throwing the error?

  • Suggested answer
    L Vail Profile Picture
    L Vail 65,271 on at
    RE: Check printing issue

    This error indicates that there is an error in one of the calculated fields on your posting report. You need to isolate the report that is throwing the error and then go check any calculated fields that were created by the user. You can also run into trouble with your calculated fields if you delete dependent fields from the report.

    It looks like your Reprint of the posting journal is working, look at the original posting journal's report definition.

    Kind regards,

    Leslie

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