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Dynamics 365 Community / Forums / Business Central forum / Product Posting Group ...
Business Central forum

Product Posting Group ='' when trying to cancel an invoice that has no product

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Posted on by Ola Darwish 915

Hi

I created an invoice using only the GL in the line item and posted that invoice

but then when try to cancel I get the following message asking about the Product posting group although there were no products involved in the invoice.

How can I cancel this invoice?

Thanks

Cancel-invoice1.png

cancel-invoice-2.png

Thanks

Ola

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  • Verified answer
    Jennifer Reinhardt Profile Picture
    Jennifer Reinhardt on at

    Hello Ola,

    When you put GL Accounts on Sales Invoices, those accounts will be used on the transaction and the Customer's receivables account. When you Correct a Sales Invoice the accounts that were posted with the original transaction are reversed, so it will use the ones you enter on the Invoice.

    Hope this helps!

    Regards,

    Jennifer Reinhardt

    Please see our Dynamics 365 Financials Support Team Blog for helpful information:

    blogs.msdn.microsoft.com/dyn365finsupport

  • Ola Darwish Profile Picture
    Ola Darwish 915 on at

    Hi Jennifer

    any updates about my question below, please

    Thanks

    Ola

  • Ola Darwish Profile Picture
    Ola Darwish 915 on at

    Hi Jennifer,

    Thanks for your reply.

    For the one that are posted, I will follow the workaround suggested

    On the customer, I had the Gen business posting group populated, but as you mentioned I didn’t have Gen. Product posting group populated.

    To avoid that issue again, I will populate the Gen.prod posting group, but I have a few question

    In my invoices, I m using the GL account in the line item. I use different GL accounts, Lets say I use 4 accounts.  Does that mean I have to create 4 Gen. Prod posting group and assign them respectively to the accounts.

    I guess my question is if I have one Gen.Prod posting group and have accounts setup on it and I used different GL account on the invoice line item, when I void, which sales account will be used?

    Is it the one that I manually selected on the invoice? or is it the one that is linked to the Gen. Prod. Posting group that I will add in the chart of account in front of that account.

    If it will take It from the Posting group, them I will have to create a group per each sales account that I m planning to use on the invoices

    Please let me know

    Thanks

    Ola

  • Suggested answer
    Jennifer Reinhardt Profile Picture
    Jennifer Reinhardt on at

    Hello Ola,

    This error message is occurring because one of the following fields are blank in the setup:

    1. On the Customer Card there is not a Gen. Bus. Posting Group specified.

    2. On the Account(s) being used on the sales transaction, it does not have a Gen. Prod. Posting Group.

    I was able to reproduce this same error message and even after I populated those 2 fields I still can't "correct" the sales invoice because it's looking back on the original Invoice's posting groups.

    Product Defect 218359 has been entered and this will be resolved in a future update.

    In the meantime, you will need to do a manual "correct" by entering a credit memo/adjustment reversing the effects of the sales invoice.  Our apologies for this inconvenience.

    Regards,

    Jennifer Reinhardt

    Please see our Dynamics 365 Financials Support Team Blog for helpful information:

    blogs.msdn.microsoft.com/dyn365finsupport

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