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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Feedback for RA Team- ...
Service | Customer Service, Contact Center, Fie...
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Feedback for RA Team- Adding a person into a Remote Assist call from an HL2

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Posted on by Community Member

This is feedback to the remote assist team. 

  1. We notice that when bring up the caller screen and specifically the user search to bring up the air keyboard it seems to prefer an old school HL1 screen clip vs the more natural poke.
  2. The keyboard works fine to location a person however actually selecting the person (aka return key on the air keyboard) doesn't seem to work. Moving the keyboard to the side and selecting the person within the window seems to work better. This area of selecting the person needs to be tweaked.
  3. If you move between the RA screen for adding people and the air keyboard, the air keyboard click/clack sound becomes disabled. This sound is actually very important for tactile acknowledgment. 

We have recorded video if interested.

I have the same question (0)
  • MATTGUO Profile Picture
    MATTGUO 22,349 Moderator on at

    Thanks for your feedback, you can create a ticket to Microsoft.

  • Jomorr Profile Picture
    Jomorr on at

    We recently made a change to the way contacts are searched in Remote Assist.  Can you try this on the most recent version of Remote Assist and see if it is working properly?

  • Community Member Profile Picture
    Community Member on at

    I will test this and follow up

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