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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2016 - Interactive...
Microsoft Dynamics CRM (Archived)

CRM 2016 - Interactive Service Hub not showing sitemap after update 1

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Posted on by Community Member

hi,

i am experiencing a problem on CRM 2016 using the IH.

The sitemap just vanished after the update and i cant seem to get it to display the entities that are enabled for the IH.

Can Anyone assist please? Here are some screenshots

2016_2D00_07_2D00_27_5F00_11_2D00_30_2D00_17.jpg

I covered the data in black for security of confidential info.

2016_2D00_07_2D00_27_5F00_11_2D00_33_2D00_50.jpg

Thanks in Advance!

Wes

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I have the same question (0)
  • Suggested answer
    Zohaib Uddin Khan Profile Picture
    Zohaib Uddin Khan 2,822 on at

    Publish all customization and Clear your browser cache.

    Thanks.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    I tried your above suggestion but still no progress.

    Thanks

  • Community Member Profile Picture
    Community Member on at

    Seems like a js issue, i used develop tools in Google Chrome to see what is happening on load see below:

    2016_2D00_07_2D00_27_5F00_14_2D00_33_2D00_52.jpg

  • Eric Tobin Profile Picture
    Eric Tobin 67 on at

    Did you ever get this resolved? I am having the same issue.

  • Community Member Profile Picture
    Community Member on at

    No not as yet and waiting on MS to get back to us. We rolled back to 0.1. Can you post screenshots of the error that's kicking out on your side?

    just for interest sake, are you using an IFD setup?

  • Eric Tobin Profile Picture
    Eric Tobin 67 on at

    My error is exactly the same as yours.

    The only thing I can think of is that I modified my CRM sitemap using the SiteMap Editor in the xrmtoolbox back when we were running on version 2015. Perhaps that messed something up.

    I'm trying to track down a backup of the sitemap before I made the changes and re-import to see if that makes any difference.

    I'll keep you posted.

  • MaxNik Profile Picture
    MaxNik on at

    Has anyone managed to resolve the issue? In my scenario KB Articles disappeared in Interactive Service Hub

  • MaxNik Profile Picture
    MaxNik on at

    an update - the issue has been solved by manually aditing the SiteMap xml and bringing the missing component(KB Articles) back(still don't kow the reason why it has disappeared in the first place)

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