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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Form changes are not r...
Service | Customer Service, Contact Center, Fie...
Answered

Form changes are not reflecting in Dynamics Application

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Posted on by Community Member

Hi Team,

I have to edit resolve form for Case. I found form in Case resolution entity, but when I am editing and publishing form it is not reflecting on actual application.

For eg:

Changed form:

pastedimage1592578046606v2.png

Form on Application:

pastedimage1592577939041v1.png

Could you help me?

I have the same question (0)
  • Suggested answer
    AJ-22040756-0 Profile Picture
    AJ-22040756-0 Microsoft Employee on at

    HI Partner,

    You can refer this article which will assist in changing the resolve case form  https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-modify-case-resolution-dialog

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