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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / MPOS Activation error
Microsoft Dynamics AX (Archived)

MPOS Activation error

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Posted on by vivo88 1,068

I made it to Step 1 of 8 and again got a new error:

mpos-error2.jpg

Below are the details from Event viewer:

The Commerce Runtime Request with request id 'cc6b127b-430d-4e01-cbc5-30bb2632b278' and request url 'crt://online/StoreOperationsManager/LogOn' failed.  Error: {"odata.error":{"code":"Microsoft.Dynamics.Commerce.Runtime.UserAuthenticationException","message":{"value":"{\"ErrorResourceId\":\"Microsoft_Dynamics_Commerce_Runtime_AuthenticationFailed\",\"Message\":\"An error occurred during logon.\",\"Data\":{},\"InnerException\":{\"ErrorResourceId\":\"Microsoft_Dynamics_Commerce_Runtime_InvalidChannelConfiguration\",\"Message\":\"No channel configuration was found.\",\"Data\":{}}}"}}}.

CommerceRuntimeException was thrown.Microsoft.Dynamics.Commerce.Runtime.DataValidationException: Handler for request type Microsoft.Dynamics.Commerce.Runtime.Services.Messages.UserLogOffServiceRequest not found.
ValidationResults: 
at Microsoft.Dynamics.Commerce.Runtime.Workflow.AuthenticationHelper.GetUserService(RequestContext context, Request request, String authenticationProvider)
at Microsoft.Dynamics.Commerce.Runtime.Workflow.AuthenticationHelper.LogOff(RequestContext context, UserLogOffRequest request)
at Microsoft.Dynamics.Commerce.Runtime.Workflow.UserLogOffRequestHandler.Process(UserLogOffRequest request)
at Microsoft.Dynamics.Commerce.Runtime.Workflow.WorkflowRequestHandler`2.Execute(Request request)
at Microsoft.Dynamics.Commerce.Runtime.Workflow.Composition.PipelineRequestHandler.Execute(IRequestHandler handler, Request request)

Please could somebody help me out with the activation of Retail MPOS.

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    vivo88 Profile Picture
    vivo88 1,068 on at

    It finally worked.

    The previous error DA1002 of device activation got resolved when I configured the async client correctly.

    The cause of the error DA2002 was the receipt numbering format was too big. What I did was change it back to a smaller value. I did it in  Retail > Setup > POS > Profiles > Functionality profiles at the bottom ->Receipt numbering edit -> run 1090 + 1070  job

    Activated MPOS again and it was successful

    Here is the screenshot of my activated and logged in MPOS:

    mpos-working.jpg

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