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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / SERVER CONNECTION TIME...
Small and medium business | Business Central, N...
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SERVER CONNECTION TIMEOUT OCCURED

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Posted on by SLEO 10

Dear Experts,

since yesterday one of our cust tenant cannot login to BC. almost all users cannot access using their PC/Notebook. 

is there anyone experience same issue with me?  it shows below message.

pastedimage1580809789540v1.png

  • pHSteve Profile Picture
    pHSteve 15 on at
    RE: SERVER CONNECTION TIMEOUT OCCURED

    Thanks for your feedback. Our partner is involved and Microsoft did bring the server back up last night, but I'm wondering if you ever found out what caused the issue. There has been suggestion that this might have been caused by our TrueCommerce software.

  • stevenleo Profile Picture
    stevenleo 10 on at
    RE: SERVER CONNECTION TIMEOUT OCCURED

    in my case everything come to normal again after almost 2 days.

    i suggest you better contact your partner support asap.

  • pHSteve Profile Picture
    pHSteve 15 on at
    RE: SERVER CONNECTION TIMEOUT OCCURED

    Did you ever get this resolved? If so, what was the issue and how long did it take. We've been down for about 4 hours now with the same error message.

  • Joost Bulsink Profile Picture
    Joost Bulsink on at
    RE: SERVER CONNECTION TIMEOUT OCCURED

    Please share the ID of the support case in an email to me on joost.bulsink@microsoft.com and I'll investigate.

  • SLEO Profile Picture
    SLEO 10 on at
    RE: SERVER CONNECTION TIMEOUT OCCURED

    already did yesterday.

    somehow the support who helped me in this case is in different timezone (around 10-11 hours i guest). so there are a lot of limitation in term of our communications. and so far there are no ETA about the fix.

  • Suggested answer
    Joost Bulsink Profile Picture
    Joost Bulsink on at
    RE: SERVER CONNECTION TIMEOUT OCCURED

    Please file a support case or report a production outage through the Tenant Admin Center for this to be investigated. Browse to businesscentral.dynamics.com/<AAD TENANT ID>/admin.

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