Track linkes to inactive User

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Posted on by Community Member

Hello,
we merged 2 contacts, now there is one active, one inactive.

A User explained, that some Activities are still linked to the inactive contact.
Can anyone explain in which case CRM uses the activ and when the inactive one?

I assumed that the inactive ist never used, but that seems wrong?

Any ideas to this subject?

Regards

Mike

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Gus Gonzalez 27,113 on at

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Deactivating users is Best Practice for user management on any system, not only CRM but Active Directory and other systems that manage users.

The inactive users are never really used, other than if you need to enable them back (I.E. You deactivate a user that you use for contracting purposes and provide the details to your contractor and then deactivate when the contract work has been completed).

Here is a blog that explains the difference as well:

blog.imanami.com/.../Delete-or-disable-an-Active-Directory-account-One-best-practice

I hope that explains it.

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