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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Fields locked in some ...
Microsoft Dynamics CRM (Archived)

Fields locked in some Accounts but editable in others

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Posted on by Community Member Microsoft Employee

Hello Dynamics Community,

we just launched Dynamics CRM Online in our company and are working hard to get the last few bigger problems solved so our Sales Team can work smoother.

Today one of your Sales employees contacted me about him not being able to edit some crucial Information in the account form. I checked and could confirm that in some accounts close to all fields are shown with a padlock infront of them. (see screenshot below)

lockedFields.PNGunlockedFields.PNG

I went ahead and checked other accounts for this issue. The confusing thing is that some accounts seem to randomly have padlocks on close to all fields and some do not have any.

I did already check field securities and the ones we defined do work as intended so these can be excluded.

I hope you can help me solve this issue. Thanks in advance

Kind regards,

PB

*This post is locked for comments

  • ashlega Profile Picture
    ashlega 34,477 on at
    RE: Fields locked in some Accounts but editable in others

    This should not be field-level security - I believe you would see a key icon to the left of the label if it were.. This should not be related to the user roles either - at least one field seems to be editable on your screenshot. Something is making those fields read-only, it seems, and some of those fields are not out-of-the-box. For example, country seems to be a lookup.. Out of the box, it's a text field I think.

    Do you have any onload scripts for that form? Any chance you could post them here?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Fields locked in some Accounts but editable in others

    Hi, unfortunately almost every other field is affected by this too. It just seems like no user has permission to edit these fields. But as I said earlier, the field securities have been checked already and these do work on other entities.

    Thank you for your answer.

  • ashlega Profile Picture
    ashlega 34,477 on at
    RE: Fields locked in some Accounts but editable in others

    Hi PB,

     is this happening to the address fields only?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Fields locked in some Accounts but editable in others

    As far as I can tell it is not a browser-related problem. Our colleagues use IE, Chrome, Edge and Firefox altogether but thank you for your answer.

  • Gopalan Bhuvanesh Profile Picture
    Gopalan Bhuvanesh 11,401 on at
    RE: Fields locked in some Accounts but editable in others

    Hi

    Did you try different browsers as well as incognito mode?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Fields locked in some Accounts but editable in others

    Thank you for you answers so far.

    I just checked and can confirm we do not have any custom JavaScript code or Business rules that affect the account Entity or any relating data.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Fields locked in some Accounts but editable in others

    Please check if there is any Business Rule or Javascript is present that is disabling the fields.

  • Suggested answer
    Guido Preite Profile Picture
    Guido Preite 54,073 Moderator on at
    RE: Fields locked in some Accounts but editable in others

    maybe there a custom javascript code running on the onload event that lock the fields based on some conditions

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