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Microsoft Dynamics CRM (Archived)

Sales AI not visible in SiteMap

Posted on by 216

Hi,

I am on D365 Online v9.1 and we have DEV, QA and Production instances (Identical). On DEV and QA I can see Sales AI under settings but on Production I cannot see it.

I followed below guide but it didn't help

https://community.dynamics.com/365/sales/f/762/t/297122

Anyone knows any possible solution for this?

Thanks in advance!

*This post is locked for comments

  • Allen Mathias MSFT Profile Picture
    Allen Mathias MSFT 146 on at
    RE: Sales AI not visible in SiteMap

    Nitin Meria when you go into site map customizations do you see any entry for "Intelligence Configuration" or "Sales AI" ? If you do you can just change the id and it should show up. 

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Sales AI not visible in SiteMap

    Please check in the Solutions or Applications tab on Dynamics 365 Admin centre to see if its installed on your Production instance?

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