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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Error number: 1 The ap...
Microsoft Dynamics AX (Archived)

Error number: 1 The application could not be initialized. Error number: 2 A system error has occurred. The application will close

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Posted on by Community Member

Hi Experts

I have facing some error on my Retail POS installation
I have finish installation Async Server, Async Client, and Retail Channel Configuration Utility

And then I run the Retail POS that show

Error number: 1 The application could not be initialized.

Error number: 2 A system error has occurred. The application will close

But my problem is not connecting to server, when I ping the server with server's IP that's connect, but when I browse with DNS or IP on Internet Explorer the result is 403 - Forbidden: Access is denied.

I have imported the certificate too.

Anyone can help?

Thank you so much

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  • Suggested answer
    Pravasti AK Profile Picture
    Pravasti AK 2,985 on at
    RE: Error number: 1 The application could not be initialized. Error number: 2 A system error has occurred. The application will close

    hi john,

    please follow the below link,

    http://ax-retail.blogspot.fr/2014/03/ax-retail-2012-fp-pos-application-could.html

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at
    RE: Error number: 1 The application could not be initialized. Error number: 2 A system error has occurred. The application will close

    Hi John,

    You have to sync all jobs in your channel db before running POS.

    Regards,

    Hassan

  • Community Member Profile Picture
    Community Member on at
    RE: Error number: 1 The application could not be initialized. Error number: 2 A system error has occurred. The application will close

    Hi Mr. Hasan

    I have sync all jobs but it failed

    all jobs can't pull from server to my local channel db

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at
    RE: Error number: 1 The application could not be initialized. Error number: 2 A system error has occurred. The application will close

    Hi John,

    Can you please check event viewer and post error here ? why jobs are not being applied to channel db?

    First you have to solve this issue then your POS will run.

  • Community Member Profile Picture
    Community Member on at
    RE: Error number: 1 The application could not be initialized. Error number: 2 A system error has occurred. The application will close

    Unable to communicate with server for download. Please check username/password, server and database connections. Error Details: System.ServiceModel.Security.SecurityNegotiationException: Could not establish trust relationship for the SSL/TLS secure channel with authority 'mor.axserver.com:8100'. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.

      at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)

      at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)

      at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

      at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

      at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

      at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)

      at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)

      at System.Net.ConnectStream.WriteHeaders(Boolean async)

      --- End of inner exception stack trace ---

      at System.Net.HttpWebRequest.GetResponse()

      at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)

      --- End of inner exception stack trace ---

    Server stack trace:

      at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)

      at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)

      at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)

      at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)

      at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout)

      at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout)

      at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)

      at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout)

      at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

      at System.ServiceModel.Channels.ReliableChannelBinder`1.ChannelSynchronizer.SyncWaiter.TryGetChannel()

      at System.ServiceModel.Channels.ReliableChannelBinder`1.ChannelSynchronizer.SyncWaiter.TryWait(TChannel& channel)

      at System.ServiceModel.Channels.ReliableChannelBinder`1.ChannelSynchronizer.TryGetChannel(Boolean canGetChannel, Boolean canCauseFault, TimeSpan timeout, MaskingMode maskingMode, TChannel& channel)

      at System.ServiceModel.Channels.ClientReliableChannelBinder`1.Request(Message message, TimeSpan timeout, MaskingMode maskingMode)

      at System.ServiceModel.Channels.RequestReliableRequestor.OnRequest(Message request, TimeSpan timeout, Boolean last)

      at System.ServiceModel.Channels.ReliableRequestor.Request(TimeSpan timeout)

      at System.ServiceModel.Channels.ClientReliableSession.Open(TimeSpan timeout)

      at System.ServiceModel.Channels.ReliableRequestSessionChannel.OnOpen(TimeSpan timeout)

      at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

      at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)

      at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

      at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)

      at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)

      at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

      at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

      at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:

      at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

      at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

      at Microsoft.Dynamics.Retail.SynchClient.Core.DownloadServiceReference.IDownloadService.GetDownloadInterval(String dataStoreName)

      at Microsoft.Dynamics.Retail.SynchClient.Core.DownloadAgent.Execute()System.ServiceModel.Security.SecurityNegotiationException: Could not establish trust relationship for the SSL/TLS secure channel with authority 'mor.axserver.com:8100'. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.

      at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)

      at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)

      at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)

      at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

      at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

      at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

      at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)

      at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)

      at System.Net.ConnectStream.WriteHeaders(Boolean async)

      --- End of inner exception stack trace ---

      at System.Net.HttpWebRequest.GetResponse()

      at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)

      --- End of inner exception stack trace ---

    Server stack trace:

      at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)

      at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)

      at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)

      at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)

      at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout)

      at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout)

      at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)

      at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout)

      at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

      at System.ServiceModel.Channels.ReliableChannelBinder`1.ChannelSynchronizer.SyncWaiter.TryGetChannel()

      at System.ServiceModel.Channels.ReliableChannelBinder`1.ChannelSynchronizer.SyncWaiter.TryWait(TChannel& channel)

      at System.ServiceModel.Channels.ReliableChannelBinder`1.ChannelSynchronizer.TryGetChannel(Boolean canGetChannel, Boolean canCauseFault, TimeSpan timeout, MaskingMode maskingMode, TChannel& channel)

      at System.ServiceModel.Channels.ClientReliableChannelBinder`1.Request(Message message, TimeSpan timeout, MaskingMode maskingMode)

      at System.ServiceModel.Channels.RequestReliableRequestor.OnRequest(Message request, TimeSpan timeout, Boolean last)

      at System.ServiceModel.Channels.ReliableRequestor.Request(TimeSpan timeout)

      at System.ServiceModel.Channels.ClientReliableSession.Open(TimeSpan timeout)

      at System.ServiceModel.Channels.ReliableRequestSessionChannel.OnOpen(TimeSpan timeout)

      at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

      at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)

      at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

      at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)

      at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)

      at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

      at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

      at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:

      at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

      at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

      at Microsoft.Dynamics.Retail.SynchClient.Core.DownloadServiceReference.IDownloadService.GetDownloadInterval(String dataStoreName)

      at Microsoft.Dynamics.Retail.SynchClient.Core.DownloadAgent.Execute()

  • Community Member Profile Picture
    Community Member on at
    RE: Error number: 1 The application could not be initialized. Error number: 2 A system error has occurred. The application will close

    like that Mr. Hasan

    please help

    Thank you so much

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at
    RE: Error number: 1 The application could not be initialized. Error number: 2 A system error has occurred. The application will close

    Have you imported certificates in pos machine?

    Kindly verify test connection in "Async client configuration utility".

  • Community Member Profile Picture
    Community Member on at
    RE: Error number: 1 The application could not be initialized. Error number: 2 A system error has occurred. The application will close

    Hii, Kavita,

    Could you please suggest me how to solve this error. i checked link you provided but not resolved my issue...

  • Muhammad Burhan Zahoor Profile Picture
    Muhammad Burhan Zahoor 145 on at
    RE: Error number: 1 The application could not be initialized. Error number: 2 A system error has occurred. The application will close

    Check Retail configuration utility to change "Store-Id" and "Register-Id". It might be resolved.

  • Suggested answer
    A.Prasanna Profile Picture
    A.Prasanna 8,223 on at
    RE: Error number: 1 The application could not be initialized. Error number: 2 A system error has occurred. The application will close

    Just explain followings,

    The POS PC where Async Client installed under same domain or out side from your HQ domain ?

    have you used full qualified domain name of HQ as on Certificate  when you installing POS components  ?

    can you resolve Async Server by FQDN?

    Have you installed Certificate under Trusted Certification Authority ?

    Thanks & Regards,

    Amith Prasanna

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