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Hi all,
How to use plug-ins to get search box content for knowledge articles?
Thanks
You need to call the action FullTextSearchKnowledgeArticle with you search string as 'SearchText'
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/fulltextsearchknowledgearticle?view=dynamics-ce-odata-9
stackoverflow.com/.../how-to-call-fulltextsearchknowledgearticle-action-using-rest-calls
Thanks,
Prateek
Hi Partner,
By default, ‘Turn on Automatic suggestion’ is checked for kb article control in the case form, which means that the search box can be filled with one field of case automatically.
Go Settings > Customizations > Customize the system > Entities > Cases > Forms to open ‘Case for interactive experience’ form.
Double-click ‘’Knowledge’ control to open ‘Set Properties’ dialog in case form.
In case form page:
So check which field has been selected, then you can directly get the field value.
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Thank you, I would like to use the plug-in (C) to get the values in the search box, and then according to the specified rules, modify the results of the search, what can you do?
Thank you, this method is not what I want
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