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Service | Customer Service, Contact Center, Fie...
Suggested Answer

How to use plug-ins to get search box content for knowledge articles?

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Posted on by

Hi all,

How to use plug-ins to get search box content for knowledge articles?

kb1.png

Thanks 

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  • Suggested answer
    prt33k Profile Picture
    6,907 on at

    You need to call the action FullTextSearchKnowledgeArticle with you search string as 'SearchText'

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/fulltextsearchknowledgearticle?view=dynamics-ce-odata-9

    stackoverflow.com/.../how-to-call-fulltextsearchknowledgearticle-action-using-rest-calls

    Thanks,

    Prateek

  • Community Member Profile Picture
    on at

    Hi Partner,

    By default, ‘Turn on Automatic suggestion’ is checked for kb article control in the case form, which means that the search box can be filled with one field of case automatically.

    Go Settings > Customizations > Customize the system > Entities > Cases > Forms to open ‘Case for interactive experience’ form.

    Double-click ‘’Knowledge’ control to open ‘Set Properties’ dialog in case form.

    pastedimage1611803405698v1.png

    In case form page:

    pastedimage1611803632015v1.png

    So check which field has been selected, then you can directly get the field value.

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Community Member Profile Picture
    on at

    Thank you, I would like to use the plug-in (C) to get the values in the search box, and then according to the specified rules, modify the results of the search, what can you do?

  • Community Member Profile Picture
    on at

    Thank you, this method is not what I want

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