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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error with creating Ph...
Microsoft Dynamics CRM (Archived)

Error with creating Phone call activity and closing Lead form

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Posted on by Alexandr J. 246

Hi,

when i'm on detail form of Lead record and i click on quick create of Phone call at activities tab (its not different if i save this call or not) and then i go to different page like Home tab at left up corner or just Leads list view i get this error below. As administrator role i don't get this error, so it looks like some missing permissions problem..?

Error message:

<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>Uncaught TypeError: Cannot read property 'style' of null</Message>
<Line>1350</Line>
<URL>/_common/JsProvider.ashx?ids=1759665639-1968334880-202661451-1547461133-1992083491-1000289424-159335543-1793205875-1376927455-1030632819-1181113682-1194605645-1039841082-1314140682-513446117-1710907082-440759565-23681068-1625018438-1220866727-1088147315-706656670-232397045-468302605-1405388298-1469705066-1731109441-2029667886-399776211-330369912-202888856-204060739-1025323794-1325008141-584850082-342519603-542820515-1220618931-511599809-1264077421-1188909594-975362995-783705869-374257838-611985391-2050812538-512064351&ver=-289638959</URL>
<PageURL>/main.aspx?etc=4&extraqs=%3fetc%3d4%26id%3d%257b692A350C-C4B5-E811-8106-0050568FD2CD%257d&pagemode=iframe&pagetype=entityrecord</PageURL>
<Function>anonymousr:Cannotreadproperty'style'ofnull</Function>
<FunctionRaw>TypeError: Cannot read property 'style' of null</FunctionRaw>
<CallStack>
<Function>anonymousr:Cannotreadproperty'style'ofnull</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36</BrowserUserAgent>
<BrowserLanguage>undefined</BrowserLanguage>
<SystemLanguage>undefined</SystemLanguage>
<UserLanguage>undefined</UserLanguage>
<ScreenResolution>1920x1080</ScreenResolution>
<ClientName>Web</ClientName>
<ClienState>Online</ClienState>
<ClientTime>2018-11-15T16:03:35</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1029</OrgCulture>
<UserLanguage>1029</UserLanguage>
<UserCulture>1029</UserCulture>
<OrgID>{360B743B-4936-E711-8132-0050568F785A}</OrgID>
<UserID>{532B76CF-9573-E711-80FF-0050568FD2CD}</UserID>
<CRMVersion>8.0.1.79</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>

Thanks for any advice.

*This post is locked for comments

  • Alexandr J. Profile Picture
    Alexandr J. 246 on at
    RE: Error with creating Phone call activity and closing Lead form

    Not yet but i will plan it. I must update our 2nd CRM organization first for test compatibility of customizations. It's just confusing for me how can it be a bug if it happends just with some user priviliges - it happends just with some of our security roles.

  • Suggested answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: Error with creating Phone call activity and closing Lead form

    Hi - have you tried upgrading your CRM Organizations to the latest build? If yes and issue still reproduces on vanilla - reach out to MS directly

  • Alexandr J. Profile Picture
    Alexandr J. 246 on at
    RE: Error with creating Phone call activity and closing Lead form

    Thanks for answer. I tried both your recommendations and issue reproduces in new organization too. I tried IE and there is same behavior.

  • Suggested answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: Error with creating Phone call activity and closing Lead form

    I see you are running an older version of CRM 2016 <CRMVersion>8.0.1.79</CRMVersion>

    Can you try upgrading to the latest Update Rollup (8.2.2.X) and see if this makes any difference?

    Other steps I would suggest:

    1. Create a new CRM Organization and see if the issue reproduces there as well. If Yes - then it is a bug and upgrading might solve the issue. If not, then it is probably related to some customizations. Check what is different on your Organization compared to the new one (without any customizations) and take it from there.

    2. Try clearing the browsers cache and also try with different browsers

    Hope this helps,

    Radu

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