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External Form Capture is not working - Fields are not visible for Dynamics for Marketing

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Posted on by Jenni221

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Are there any conditions/requirements that an external form must meet in the implementation for the form capture to scan the fields correctly?
Unfortunately, I do not get any result when scanning the form. The form is hosted in an external CMS and the Java-Script is also integrated in the body. Web page visits are also tracked, but it does not recognize any form fields on the web page, but that can't be - because there are some there.

Unfortunately, there is nothing to be found in the documentation for the requirements instead the following:

https://docs.microsoft.com/en-us/dynamics365/marketing/embed-forms#use-form-capture-to-integrate-a-form-created-externally

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cloflyMao 25,210 on at

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Hi Jenni,

You could add field logical name to input field name attribute

E.g: <input name="firstname" type="text"> is used for First Name value.

<input name="emailaddress1" type="email"> is used for Email value.

In other word, give your input fields with proper name attribute.

My input fields could be detected by above settings.

Regards,

Clofly

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Jenni221 140 on at

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Here my examples:

this litte form can be found on the website:

<form class="ci-search-container" id="cm-search-form" action="/blueprint/servlet/service/search/5340" role="search">
<input id="cm-search-query" type="search" class="ci-search-input" name="query" autocomplete="off" value="" placeholder="Was suchen Sie?" data-placeholder-xs="Suche" minlength="2">
<span class="ci-search-icon ci-icon-ic_search"></span>
</form>

this form cannot be found on the same website:

<div class="ci-form-container ci-m08-contact-form" data-ci-module="contact-form" data-ci-form-url="/blueprint/servlet/service/contactRequest/4818/48250" data-ci-recaptcha-version="" data-ci-recaptcha-key="6LeEQ74UAAAAAGSmaSYb_lxYmFgMsmkbegwFr_QD"><div class="ci-brick-form js-brick-form"><div><form novalidate=""><div class="ci-input ci-floating-label ci-input-validation"><input type="text" name="firstname" id="input-0" class="ci-input-element" value=""><label for="input-0"><span>Vorname</span><span> *</span></label><div class="ci-validation-status"></div></div><div class="ci-input ci-floating-label ci-input-validation"><input type="text" name="lastname" id="input-1" class="ci-input-element" value=""><label for="input-1"><span>Nachname</span><span> *</span></label><div class="ci-validation-status"></div></div><div class="ci-input ci-floating-label ci-input-validation"><input type="text" name="company" id="input-2" class="ci-input-element" value=""><label for="input-2"><span>Unternehmen</span><span> *</span></label><div class="ci-validation-status"></div></div><div class="ci-input ci-floating-label ci-input-validation"><input type="text" name="position" id="input-3" class="ci-input-element" value=""><label for="input-3"><span>Position</span></label><div class="ci-validation-status"></div></div><div class="ci-input ci-floating-label ci-input-validation"><input type="email" name="email" id="input-4" class="ci-input-element" value=""><label for="input-4"><span>E-Mail</span><span> *</span></label><div class="ci-validation-status"></div></div><div class="ci-form-label">Ihre Anfrage</div><div class="ci-textarea ci-floating-label ci-input-validation"><textarea type="textarea" name="message" id="input-5" class="ci-input-element"></textarea><label for="input-5"><span>Geben Sie hier Ihre Anfrage ein</span><span> *</span></label><div class="ci-validation-status"></div></div><div class="ci-input ci-input-legal"><div class="ci-form-label">Rechtlicher Hinweis</div><div class="ci-checkbox ci-checkbox-required"><input type="checkbox" name="legalAcknowledged" id="checkbox-0" value="true"><label for="checkbox-0"><div><span class="ci-legal-text-container">

----this is not the whole form for posting here

input-captcha ci-input-validation"><div id="select-0"><div><div class="ci-form-submit"><div><button class="ci-button" type="submit">Absenden</button></div></div></form></div></div></div>

So what is the form validation microsoft is expecting?

Please help!

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cloflyMao

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Hi Jenni,

It seems that your website is built with JSP from your code, would my guess be right?(I found servlet in data url)

If so, due to JSP is dynamic web page, so there would be some control code which might affect your second form.

For example, will both first form and second form display on website by default? If second form will only appear when first form has been populated,

then the second might not be detected by Dynamics Marketing scanner.

I copied you pasted code on my website, and both forms can be detected, the difference is that my website is pure HTML page.

So I suggest you could create a new HTML page on your website, then copy and paste source code of my website to test whether both of forms could be detected.(Remember to replace "Form capture code" with your owns, I only added "Form capture code")





    
    CRM Test Page
    
     




     
    

    

        
            
                
                    You'll learn: 
                    ✅ Marketing email
                    ✅ Marketing page
                    ✅ Marketing form
                
            
            
                
                    
                    
                        
                        
                    
                    
                    
                        
                            
                                
                                    
                                        Vorname *
                                            
                                        
                                        Nachname *
                                            
                                        
                                        Unternehmen *
                                            
                                        
                                        Position
                                            
                                        
                                        E-Mail *
                                            
                                        
                                        Ihre Anfrage
                                        Geben Sie hier Ihre Anfrage ein *
                                            
                                        
                                        
                                            Rechtlicher Hinweis
                                            
                                                    
                                                            
                                                                
                                                                    
                                                                        
                                                                    
                                                                
                                                            
                                                        
                                                    
                                                
                                        
                                    
                                
                            
                        
                    

                
            
        
        
            
                
                    Copyright @ 2020 Contoso Ltd

You source code works from my test in pure HTML page.

1. My marketing website record for my web page.

2. URL I entered.

3. Two forms are found, this is form 2 result.

My test page:

https://maoalex.best/custom/capture.html

Regards,

Clofly

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