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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Offline error when try...
Microsoft Dynamics CRM (Archived)

Offline error when trying to save a record

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Posted on by Community Member Microsoft Employee

 My user gets this error when in offline mode on CRM for outlook and ideas ?

 

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: An unexpected error occurred.Detail:

<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">

  <ErrorCode>-2147220970</ErrorCode>

  <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />

  <Message>An unexpected error occurred.</Message>

  <Timestamp>2016-10-28T08:14:49.4515131Z</Timestamp>

  <InnerFault i:nil="true" />

  <TraceText>

[Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.SyncWorkflowExecutionPlugin]

[a45d8390-3fb4-e511-8121-fc15b4262f48: ]

 

</TraceText>

</OrganizationServiceFau

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  • Suggested answer
    a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: Offline error when trying to save a record

    Feel free to mark my reply as an answer.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Offline error when trying to save a record

    Thank you so much , what I can see is that it is a security issue because when I changed one of the users to a role with more security rights it does not give me the error .But will do the trace to exactly determine where the issue is ,Iam also thinking  field level security but  testing that today .

    Regards   

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: Offline error when trying to save a record

    Hello,

    Check this article's - crmbook.powerobjects.com/.../dynamics-crm-outlook-client-troubleshooting "Diagnostics" section. Turn on Tracing, reproduce an error, check trace for detailed explanation.

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